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Service Writer
2 weeks ago
**SERVICE WRITER**
Maxim Truck and Trailer
125 Conservation Road
Thunder Bay, ON P7B 6T8
Maxim Truck and Trailer is currently seeking to fill a **Writer **position at our **Thunder Bay** location. The Writer provides front line customer service, including unit intake/return and liaising between shop and the customer during the repair process to ensure long-term customer relationships and profitable work for Maxim.
**Responsibilities**:
- Process internal & external customer requests. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
- Preform unit intake process, which includes checking for previous repairs and checking for warranties.
- Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
- Perform new unit check in process. Ensures damages are recorded and signed off by the driver and necessary case files are started to obtain authorization on repairs.
**Qualifications**:
- 1 to 2 years of experience in the automotive industry
- Experience in medium/heavy duty truck (or related) industry (to understand repair time length and how to manage work orders) would be an asset but is not required
- Front line customer service experience
- Technical product knowledge is preferred
- Strong internal and external customer service focus & ability to build relationships
- A team player that takes initiative and proves a good work ethic
- Possess strong listening, problem solving and decision making skills
- Organized, sets, and meets priorities
- Strong attention to detail
- Ability to work with interruptions
**Hours**: Monday to Friday, 8:00AM to 5:00PM
- A competitive hourly wage
- Group benefits including health (drug card), dental & vision
- RRSP plan with company match
- Educational assistance plan
- Apprenticeship training supported
- Employee referral $$ bonuses
- Opportunities for advancement
- Strong team environment
- Support of a national company
**More about us**:
We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with almost 500 employees.
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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