Customer Service Representative
2 weeks ago
**MI Museum Job Description**
**Job details**
**Customer Service Representative**
**MI Museum - Mississauga, ON**
**Job type**
Part Time and Full Time Availability
$16-$20/Hour based on experience
Start Date-May 2023
**Full Job Description**
MI Museum mission statement
Providing customers with exceptional service that leaves them with an unforgettable experience that is fun for all ages, demographic and diversities.
**THIS IS A Full Time And Part Time POSITION**
**DETAILED ROLES & RESPONSIBILITIES**
- Welcome guests in an upbeat and professional manner
- Direct and instruct customers
- Provide excellent customer service to patrons of all ages and demographic
- Engaging with patrons to ensure they have an everlasting experience
- Helping people take pictures and explaining the science behind the illusion
- Daily cleaning duties include disinfecting surfaces, keeping all work spaces organized, and other house keeping duties
- Part time availability
- Ticket and merchandise sales
- Available to work weekends or weekdays depending on demand
- Assist with events
- Potential future management opportunity based on performance and/or demand
**WORK EXPERIENCES**
- 1 year minimum experience in a customer service based job
- Proven written and verbal customer service, communication, reporting, and presentation skills.
- Ability to work independently and as part of a team
- Asset
- Standard first aid/CPR trained
**EDUCATION REQUIREMENTS**
- High School Diploma or equivalent
- Any education/history in arts is highly recommended
**ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)**
**Core Competencies**:
- Excellent customer service
- 3 P’s
- professional, present and pleasant
- Works independently and a team player
- Flexible to adapt with day to day operations
- Help customers have an exceptional experience which includes but not limited to welcoming guests,
- Help take pictures, direct and guide then through the tour
- Punctual
- Reliable and Accountable
- Have good conflict resolution skills and able to problem solve scenarios as they arise. To also be able to ask for help when needed
- Communicate effectively with manager and all other employees
- Cover shift when expected to be away and let manager know details
Pay: $17.50-$20.00 per hour
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to commute/relocate:
- Mississauga, ON L5B 0H1: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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