Customer Service Representative

2 months ago


Mississauga, Canada MI Museum Full time

**MI Museum Job Description**

**Job details**

**Customer Service Representative**

**MI Museum - Mississauga, ON**

**Job type**

Part Time and Full Time Availability

$16-$20/Hour based on experience

Start Date-May 2023

**Full Job Description**

MI Museum mission statement

Providing customers with exceptional service that leaves them with an unforgettable experience that is fun for all ages, demographic and diversities.

**THIS IS A Full Time And Part Time POSITION**

**DETAILED ROLES & RESPONSIBILITIES**
- Welcome guests in an upbeat and professional manner
- Direct and instruct customers
- Provide excellent customer service to patrons of all ages and demographic
- Engaging with patrons to ensure they have an everlasting experience
- Helping people take pictures and explaining the science behind the illusion
- Daily cleaning duties include disinfecting surfaces, keeping all work spaces organized, and other house keeping duties
- Part time availability
- Ticket and merchandise sales
- Available to work weekends or weekdays depending on demand
- Assist with events
- Potential future management opportunity based on performance and/or demand

**WORK EXPERIENCES**
- 1 year minimum experience in a customer service based job
- Proven written and verbal customer service, communication, reporting, and presentation skills.
- Ability to work independently and as part of a team
- Asset
- Standard first aid/CPR trained

**EDUCATION REQUIREMENTS**
- High School Diploma or equivalent
- Any education/history in arts is highly recommended

**ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)**

**Core Competencies**:

- Excellent customer service
- 3 P’s
- professional, present and pleasant
- Works independently and a team player
- Flexible to adapt with day to day operations
- Help customers have an exceptional experience which includes but not limited to welcoming guests,
- Help take pictures, direct and guide then through the tour
- Punctual
- Reliable and Accountable
- Have good conflict resolution skills and able to problem solve scenarios as they arise. To also be able to ask for help when needed
- Communicate effectively with manager and all other employees
- Cover shift when expected to be away and let manager know details

Pay: $17.50-$20.00 per hour

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON L5B 0H1: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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