Information Technology Specialist

2 weeks ago

Greater Sudbury, Canada Home and Community Care Support Services Full time

Information Technology Specialist
Competition #: ITP-002

Date Posted: April 24, 2023

Date Closed: April 28, 2023

Reports to: Director, Information Technology and Collaboration

Category: Permanent Full-time

Location: Hybrid; flexibility to be located at any of the 14 HCCSS office locations

Position Summary

Reporting to the Director, Information Technology and Collaboration, the Information Technology Specialist role is assigned to focus on SharePoint, responsible for designing, implementing, and maintaining Microsoft 365 solutions utilizing SharePoint, MS Teams, and PowerApps across the 14 Home and Community Care Support Services (HCCSS) organizations. The Information Technology Specialist will work closely with stakeholders to understand their needs and develop solutions that improve productivity, collaboration, and information management.

Key Responsibilities
- Engage and support provincial IT Directors/Leads in the achievement of consistent and standardized IT configuration.
- Design, configure, and implement SharePoint, MS Teams, and PowerApps solutions within Microsoft 365.
- Configure, implement, and maintain SharePoint Online and the Microsoft 365 environment; this includes helping to migrate content from network drives, OneDrive, and other systems to SharePoint Online.
- Lead in the deployment of provincial projects and ensure accurate and timely provincial reporting as needed.
- Build and maintain effective and collaborative working relationships with key stakeholders to understand needs and provide recommendations on SharePoint, MS Teams, and PowerApps solutions, and mitigate potential issues and challenges.
- Create and manage SharePoint sites, lists, libraries, and workflows.
- Develop custom PowerApps solutions to meet business needs.
- Manage MS Teams setup, configuration, and administration.
- Migrate on-premises SharePoint content to SharePoint Online.
- Manage security and permissions for SharePoint sites and content.
- Troubleshoot and resolve SharePoint, MS Teams, and PowerApps technical issues.
- Maintain knowledge of SharePoint, MS Teams, PowerApps, and Microsoft 365 features and technologies, and train users on how to use them effectively.
- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong and demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or equivalent in a related field.
- Microsoft SharePoint certification is an asset.
- Minimum 5 years of experience with O-Microsoft 365 SharePoint, MS Teams, and PowerApps solutions, including migrations, customization and troubleshooting.
- Demonstrated capability to manage and lead Office 365 projects, and theoretical knowledge of complex and multi-tier IT project and information management.
- Ability to stipulate technical and/or business governance.
- Experience with SharePoint Developer implementing and modifying Codeplex solutions and SharePoint Server 2010 to 2019.
- Ability to implement different authentication methods with SharePoint and experience with SharePoint Designer and InfoPath Forms.
- Familiarity of SharePoint tools such as Nintex and ShareGate.
- Experience with MS Azure cloud services.
- Knowledge of front end (jQuery, JavaScript).
- Working knowledge of PowerShell for maintenance administration, solution deployment, and automated installations.
- Strong conceptual and analytical skills and demonstrated problem solving abilities to analyze and create effective solutions for clients.
- Negotiation and persuasion skills to engage stakeholders in providing optimum results.
- Highly detail-oriented, creative, and self-motivated.
- Ability to identify and analyze stakeholder needs and extract, interpret and format information using technological solutions appropriate to the business needs.
- Excellent planning and organizational skills to implement work assignments, manage competing demands and work under pressure.
- Excellent verbal and written communication with the ability to convey complex technical concepts in a clear, concise manner.
- Strong interpersonal skills with the ability to establish and maintain effective partnerships and working relations with stakeholders across departmental lines.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Greater Sudbury, ON P3C 1S8

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