Medical Information Specialist

2 weeks ago

Greater Toronto Area, Canada Brunel Full time

Bilingual Medical Information Specialist (renewable contract)

Remote – Greater Toronto Area


Introduction

We are hiring a Bilingual (French/English) Medical Information Specialist for our client based in the Greater Toronto Area. The Medical Information Specialist will contribute to ensuring evidence-based and accurate medical information of the company’s products is provided to healthcare professionals, consumers and internal clients in a timely manner and in accordance with Canadian and Global Medical Information good scientific practices. Support the Medical Information Contact Center (MICC) under external supplier responsibility. The Medical Information Specialist will also be responsible for developing and maintaining Canadian product scientific response documents. Contribute to launch readiness activities for new products. This is a 1-year, renewable contract position that will allow the successful candidate to work fully remotely.


Responsibilities

  • Support MICC within assigned therapeutic areas
  • Ensure quality of the information provided to our customers by supporting and monitoring MICC external supplier who is providing just in time evidence based information and scientific expertise on the company’s products.
  • Provide guidance to MICC external supplier in a timely fashion on day-to-day requests within assigned therapeutic areas. This includes scientific response documents for verbal and written frequently asked questions, as well as response to ad hoc enquiries.
  • Handle escalated enquiries.
  • Provide support to MICC external supplier for primary intake of adverse events and product complaints, in collaboration with Pharmacovigilance and Quality Assurance teams.
  • Perform quality control of MICC external supplier.
  • Provide regular feedback/training to MICC external supplier to optimize Medical Information services.
  • Develop and maintain Canadian product scientific response documents.
  • Contribute to the development, review and update of scientific response documents such as FAQs/Q&As, letters and technical sheets for use in verbal and written responses.
  • Contribute to literature reviews.
  • Maintain strong relations with Canadian and Global Medical Information teams to optimize sharing of product information.
  • Ensure Medical Information materials are compliant with Canadian and Global Medical Information good scientific practices.
  • Contribute to product launch readiness within the assigned therapeutic areas.
  • Contribute to optimization of Global Medical Information systems.
  • Assess value of scientific response documents for access through Medical Information self-serve web portal.
  • Collaborate with internal stakeholders.
  • Participate in the development of specific technical/medical responses or analysis to specific situations such as product discontinuation, media attention, crisis situations and responses to Health Canada or other organizations within the assigned therapeutic areas.
  • Analyze and share customer insights with commercial and field teams to meet customer needs.
  • Deliver training on Medical Information services and processes for commercial, field teams and patient support program suppliers.


Requirements

  • Must be an HCP (pharmacist, nurse, or MD)
  • Bilingual: written and spoken French and English
  • 3+ years of in-depth experience of pharmaceutical medical information processes is necessary.
  • Some experience in hospital, community pharmacy or in a drug information center would be an asset.
  • Experience in designing and conducting literature searches.
  • Strong customer-centric values
  • Excellent communication and medical writing skills.
  • Understanding of the clinical development process and of the commercial environment would be an asset.
  • Knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
  • Knowledge of data sharing platform such as e-room or SharePoint.
  • Experience with scientific literature database such as Medline, Embase and Medscape.
  • Occasional meetings with external suppliers, participation in off-site meetings and scientific conferences.


What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.


About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

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