Junior Middleware Application Support

1 month ago


Toronto, Canada TEEMA Full time

**Must haves**:

- IBM WebSphere Application Server NDM and Liberty
- IBM DataPower
- Deployment Automation - Urban Code Deploy and Urban Code Velocity
- Middleware Monitoring tools e.g. ITCAM, Dynatrace
- Cloud technology including OpenShift, Kubernetes and Ansible
- Experience with ITIL Incident Management process
- Experience with ITIL Change Management process

Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis.

Skillset:

- IBM WebSphere Application Server NDM and Liberty
- IBM DataPower
- Deployment Automation - Urban Code Deploy and Urban Code Velocity
- Middleware Monitoring tools e.g. ITCAM, Dynatrace
- Cloud technology including OpenShift, Kubernetes and Ansible
- Experience with ITIL Incident Management process
- Experience with ITIL Change Management process
- Experience with Remedy/eSMT or other service management tools
- Experience with reporting tools and data visualization e.g. PowerBI
- Demonstrate strong communication and problem solving skills
- Experience with standard MS office suite
- Demonstrate initiative and responsiveness

**Skills**:
Experience and Skill Set Requirements
- ** General Project Coordination and Communication (30%)**
- Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
- Strong communication skills, with the ability to convey complex technical concepts in simplified terms for non-technical stakeholders.
- Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
- Proficiency in Microsoft Office for process automation, data analysis, and report generation.
- ** Service Management (30%)**
- Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
- 2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
- Experience analyzing and reporting on operational data to identify trends and optimize processes.
- ** Middleware Support (35%)**
- 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
- 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
- Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
- Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
- Operational experience with Ceph storage for data management and scalable storage solutions.
- General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.

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