Quality and Risk Advisor

4 weeks ago

North Bay, Canada Home and Community Care Support Services Full time

Home and Community Care Support Services North East offers a wide-range of quality healthcare services and resources to support people of all ages at home, school or in community. In addition to planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario, we also manage eligibility and admissions to long-term care homes, short stay respite, assisted living, and adult day programs. We need caring, motivated people who are driven to help others and make difference in their community, to join our multidisciplinary team.

We have the following permanent, full-time position now available:
**Quality and Risk Advisor**

**Location: Any North East Home and Community Care Support Services area**

**Job Posting #222-22**

Reporting to the Director, Quality and Risk, this position is responsible for functions related to patient complaints and appeals, patient safety, organizational quality improvement, risk management, emergency response planning, and infection control.

**KEY ACCOUNTABILITIES**:

- Manages the internal Risk Event and Feedback System (REFS) in order to validate, classify, and assess risk of patient complaints and safety events;
- Works across the organization and with external service providers to address patient risks and complaints reported through REFS;
- Utilizes patient-related information from various sources (Client Evaluation Surveys, Quality Reports, etc.) to inform Care Coordination, Clinical Services and Service Provider Organizations on best practice and opportunities for improvement;
- Engages Patient and Family Advisor Committee in quality improvement planning and initiatives;
- Participates on work groups, committees and projects involving quality improvement and risk management;
- Develops and supports comprehensive systems to prevent, detect, report and investigate patient safety events, system non-conformances and complaints;
- Prepares quality and risk reports;
- Supports and facilitates the accreditation program and patient satisfaction surveys;
- Provides timely and meaningful support, coaching, facilitation and support in meeting accreditation standards, as well as recommended quality and risk standards;
- Coordinates the development of the organizational quality improvement plan (QIP);
- Assists in planning, developing, implementing, evaluating and maintaining the emergency management plan, pandemic plan, evacuation plan, and business continuity plans;
- Supports the coordination and implementation of Infection Prevention and Control (IPAC) practices, policies and procedures;
- Participates on internal and inter-agency teams/committees to improve processes regarding patient care across the continuum;
- Supports and/or leads specific internal quality improvement initiatives.

**POSITION REQUIREMENTS**:

- Relevant university degree or recognized equivalent work experience;
- Certification as a Regulated Health Professional is an asset;
- Minimum 3-5 years practical and related experience in quality improvement and risk management in the healthcare field;
- Knowledge and experience in managing patient/consumer complaints and patient safety events;
- Knowledge of quality improvement tools, techniques and measures;
- Knowledge of best practices on accreditation standards, IPAC practices, and reliable sources for research;
- Experience with various statistical methods, tools and analysis;
- Knowledge of risk management theory and processes;
- Knowledge of the Patients First Act, Excellent Care for All Act, the Home Care and Community Services Act and other relevant health care legislation;
- High level of computer literacy in spreadsheets, databases, presentations and standard Microsoft Office software;
- Project management, planning and implementation experience preferred;
- Ability to work both independently and with a team to support portfolio goals, plans and business objectives;
- Proven ability to work on projects involving stakeholders from diverse areas and organizations;
- Valid driver’s license and a vehicle;
- Superior oral and written proficiency in English is essential, with oral proficiency in French being an asset.

**Please reference job posting #222-22 when applying.**

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

**Benefits**:

- Disability insurance
- Employee assistance program
- Extended health care

Schedule:

- 8 hour shift

Work Location: Hybrid remote in NORTH BAY, ON

  • Quality and Risk Advisor

    3 weeks ago

    North Bay, Canada Home and Community Care Support Services Full time

    Home and Community Care Support Services North East offers a wide-range of quality healthcare services and resources to support people of all ages at home, school or in community. In addition to planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario, we also manage eligibility and admissions to long-term care...

  • Quality and Risk Specialist

    2 weeks ago

    Thunder Bay, Canada Home and Community Care Support Services Full time

    **Job Description**: - Quality and Risk Specialist - Job Posting- North West- November 2023**_ CARE AND BE CARED FOR - THIS IS YOUR HOME_** **Competition Number**: NW23-109 **Posting Date: **November 20, 2023 **Posting Closing Date**: December 08, 2023 at 4:30 p.m. EST **Reports To**: Manager, Quality and Risk **Employment Status**: Permanent...

  • Quality and Risk Specialist

    1 week ago

    Thunder Bay, Canada HCCSS North West | SSDMC du Nord-Ouest Full time

    **Job Description**: Quality and Risk Specialist - Job Posting North West March 2024 **_ CARE AND BE CARED FOR - THIS IS YOUR HOME_** **Competition Number**: NW23-109 **Posting Date: **March 14, 2024 **Posting Closing Date**: March 29, 2024 at 4:30 p.m. EST **Reports To**: Manager, Quality and Risk **Employment Status**: Permanent...

  • Quality and Risk Management Coordinator- Bayview

    2 months ago

    North York, Canada Extendicare Canada Full time

    **Quality Risk Management Coordinator** At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our RPN team, you will provide care to residents in accordance with the standards of practice and offer leadership and guidance to the personal care staff....

  • Quality and Risk Management Coordinator- Bayview

    2 days ago

    North York, Canada Extendicare Canada Full time

    **Quality Risk Management Coordinator** At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our RPN team, you will provide care to residents in accordance with the standards of practice and offer leadership and guidance to the personal care staff....

  • Manager - Quality & Risk Management

    2 months ago

    North York, Canada Lumacare Full time

    Person & Family-Centered Care Is at The Heart of Everything We Do at Lumacare! Lumacare believes Person and Family - Centered Care is based on a philosophy of care, treatment, and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client-facing role, in a leadership capacity, or in a...

  • Manager - Quality & Risk Management

    2 weeks ago

    North York, Canada Lumacare Full time

    Person & Family-Centered Care Is at The Heart of Everything We Do at Lumacare! Lumacare believes Person and Family - Centered Care is based on a philosophy of care, treatment, and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client-facing role, in a leadership capacity, or in a...

  • Manager, Internal Audit and Risk #800-143-23

    1 week ago

    North Bay, Canada Ontario Northland Full time

    **POSITION**: Manager, Internal Audit and Risk **REPORTS TO**: Director of Finance **DEPARTMENT**: Finance **LOCATION**:North Bay **REFERENCE**: 800-143-23 **WHO WE ARE**: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled...

  • Manager of Quality and Risk Management

    5 days ago

    Thunder Bay, Canada NorWest Community Health Centres Full time

    1 Full Time Position Thunder Bay Site One of a network of provincial community health centres, the NorWest Community Health Centres is a community based, non-profit organization funded by Ontario Health, emphasizing access to primary health care and prevention programs and services. Reporting to the Director of Organizational Health, the Manager of Quality...

  • Service Writer Advisor

    1 month ago

    North Bay, Canada Carlson Sports Full time

    Carlson Sports is one of Ontario's largest dealers offering a wide range of quality recreational vehicles. We are family owned and operated dealership that has been operating in North Bay since 1973. Our products include RV’s, ATV’s, Side by Sides, Power Products, Motorcycles, Snowmachines, Watercraft, and Marine products. **Service Writer Advisor Job...

  • Service & Parts Advisor

    2 months ago

    North Bay, Canada Keltic Tank and Meter Limited Full time

    **RESPONSIBILITIES**: - Communicate with service technicians to determine when the job can be completed. - Schedule units in for inspection/repair. - Communicate with customers as to what is happening with the equipment repairs. - Administrate fleet data base by completing fleet assistance sheets and enter data into computer. - Manage breakdown information...

  • Finance and Contract Advisor

    1 week ago

    North Bay, Canada Home and Community Care Support Services Full time

    Home and Community Care Support Services North East offers a wide-range of quality healthcare services and resources to support people of all ages at home, school or in community. In addition to planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario, we also manage eligibility and admissions to long-term care...

  • Quality Coordinator

    2 months ago

    North Bay, Canada Nordic Minesteel Technologies Full time

    **Quality Coordinator** Nordic Minesteel Technologies (NMT) is seeking a motivated **Quality Coordinator **to join our team. This is an excellent opportunity for someone looking for an ambitious position within a challenging and fast-paced environment. **Responsibilities and Duties**: - Support the development, implementation and maintenance of the...

  • Manager Internal Audit

    1 week ago

    North Bay, Canada Ontario Northland Full time

    Opportunity Reference # - 800-143-23 - Location - North Bay - Posting Date - February 16, 2023 - 10:33 am - Closing Date - February 26, 2023 - 11:55 pm - Ongoing - Time Sensitive **POSITION**: Manager, Internal Audit and Risk **REPORTS TO**: Director of Finance **DEPARTMENT**: Finance **LOCATION**:North Bay **REFERENCE**: 800-143-23 **WHO WE...

  • Quality Assurance Officer

    5 days ago

    North York, Canada Scotiabank Full time

    Requisition ID: 179586 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of Canada Fraud Management Quality Assurance, confirming specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and...

  • Quality Assurance Coordinator/auditor

    1 month ago

    North York, Canada Just Quality International Inc Full time

    COMPANY We are growing our Quality team and are adding a Quality Assurance Coordinator to work on-site in our corporate office. The position reports to the Quality Assurance Manager and works collaboratively with the Logistics and Sales teams. This role may require some travel to audit our suppliers. The individual will: - Perform appropriate risk...

  • Quality Assurance Coordinator/auditor

    1 week ago

    North York, Canada Just Quality International Inc Full time

    **COMPANY** **JOBDESCRIPTION** We are growing our Quality team and are adding a Quality Assurance Coordinator to work on-site in our corporate office. The position reports to the Quality Assurance Manager and works collaboratively with the Logistics and Sales teams. This role may require some travel to audit our suppliers. The individual will: - Perform...

  • Parts Advisor

    5 days ago

    North Bay, Canada Kia of North Bay Full time

    Kia of North Bay is looking for a **Parts Advisor**! **Job Duties**: - Efficiently help customers select parts and provide internal and external customers (retail and shop) with high quality service. - Answer telephone calls, indicate prices and provide any other information. - Take orders for parts by telephone, technician counter, retail counter and...

  • Parts Advisor

    2 weeks ago

    North Bay, Canada Northern Honda Full time

    Northern Honda is looking for a **Parts Advisor**! **Job Duties**: - Efficiently help customers select parts and provide internal and external customers (retail and shop) with high quality service. - Answer telephone calls, indicate prices and provide any other information. - Take orders for parts by telephone, technician counter, retail counter and...

  • Writer and Content Advisor

    2 months ago

    North Bay, Canada Ontario Northland Full time

    **POSITION**: Writer and Content Advisor **REPORTS TO**: Communications and Issues Management Specialist **DEPARTMENT**: Marketing and Communications **LOCATION**:North Bay **REFERENCE**: 800-73-24 **WHO WE ARE**: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation...