Head Barista

1 week ago

Montréal, Canada A5 hospitality Full time

**Region**

**1 Place Ville Marie, Montreal, QC**

**Start date**

**13/12/2019**

Job Status: Permanent, Full time and part time
Work Schedule: Weekday, weekend, days and evening
Region: Montréal
Starting date: As soon as possible
Answering to the Chief Barista, the essential responsibilities and functions of this position are, but not limited to:

- In charge of opening and closing the café
- In charge of managing the baristas on the floor in the absence of the Chief Barista
- Offer a professional, affable and endearing level of service at all times
- Take customers orders in a convivial manner
- Know and execute the coffee and other specialty hot beverages recipes
- Knowledge of ongoing promotions
- Take customer payments and thank them
- Give directions to customers concerning the food court and Place Ville-Marie
- Acknowledge customer feedback and complaints, act on them when required and ensure proper follow-ups
- Always strive to exceed the expectations of customers (internal and external) by providing them an outstanding and efficient service.
- Build high-quality relations with customers in order to foster their loyalty.
- Work harmoniously alongside the food court’s departments in order to provide an outstanding customer service and exceptional team work
- Comply to all safety policies
- Oversee the occupational health and safety of all colleagues and guests at all times and ensure that colleagues work in a safe way.
- Inform security of any event related to the safety of colleagues and customers.

*The above list of duties is not exhaustive and the person in this role will need to constantly adapt to high-activity and specific customer relations management situations*

Qualifications:

- Bilingual (French & English), spoken and written
- One year experience in a coffee house
- Knowledge of Veloce is considered an advantage
- Excellent communication skills
- Discretion
- Able to work under pressure
- Ability to succeed in a fast paced and constantly evolving environment
- Excellent interpersonal skills
- Adaptability to work with employees of various cultural backgrounds
- Highly organized and detail-oriented
- Dynamic, self-starting and efficient
- Tasteful appearance
- Physical aspects of the position: Stand and walk for the entire duration of the work shift

Visa requirements: must be legally eligible to work in Canada.

Location: 1 Place Ville Marie,Montreal,QC, Montréal, QC

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