Unit Manager, Sales

6 months ago

Sherbrooke, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We are looking for a **Unit Manager, Sales **for our growing team in our Sherbrooke office

**What you’ll do here**:

- Lead, coordinate and supervise the activities of the team by organizing, planning, and monitoring the optimal use of resources in accordance with the company’s strategic objectives.
- Manage the performance of team's employees according to company policies, ensuring continuous training and compliance with customer experience standards of the customer service centre.
- Manage the quality of phone service by ensuring cost and productivity control according to the objectives of the customer service centre.
- Ensure the quality of service offered to customers by regularly supervising team members according to standards in order to ensure the achievement of the objectives of the customer service centre.
- Identify issues, propose solutions, make change and recommend improvements on the quality of the service offered, the operations of the service centre, or the risk management in order to achieve the company objectives.
- Participate in projects, committees, and task forces to assist in the implementation of action plans.

**What you bring to the table**:

- 3+ years leadership experience in a contact center environment
- Bilingual (French and English) - Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
- Accident & Sickness and/or General Insurance License (an asset)
- Knowledge of travel insurance products and systems
- Proven experience driving high levels of employee engagement through execution of personal action plans, team engagement and involvement.
- Experience in monitoring, reporting, and delivering key performance metrics.
- Be a positive, inspiring, and present leader on the floor.
- Provide structure and display strong time management skills.
- A proven change agent
- Excellent communication and listening skills.
- Ability to analyze and interpret results.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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