Desktop and Network Support Technician

2 weeks ago

Toronto, Canada Mastermind Toys Full time

We’re hiring Mastermind Toys has big plans and we want YOU to join our growing team We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 39 years later, Mastermind Toys is the nation’s largest specialty toy and children’s bookstore, and we deeply believe that “Play is Kids’ Work".

**Responsibilities**:

- Provide technical support for desktops, laptops, printers, and other end-user devices.
- Troubleshoot hardware and software issues related to desktops and laptops.
- Perform system upgrades and migrations as needed.
- Respond to user inquiries and resolve technical problems in a timely manner.
- Maintain accurate records of all support activities using a ticketing system.
- Collaborate with network engineers to troubleshoot and resolve network connectivity issues.
- Assist with the setup and configuration of network devices such as routers, switches, and firewalls.
- Monitor network performance and identify areas for improvement.
- Implement security measures to protect against unauthorized access and data breaches.
- Provide training and support to end-users on technology-related topics.
- Stay current with industry trends and technologies to continuously improve technical skills and knowledge.

**Qualifications**:

- Proven experience providing technical support in a desktop and network environment.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, Group Policy, and other directory services.
- Experience with troubleshooting hardware and software issues.
- Knowledge of TCP/IP networking principles and protocols.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
- Mastermind Toys is committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, Mastermind Toys will, in consultation with the applicant, determine the nature of any accommodation that may be required._
- We sincerely thank all applicants for their interest in Mastermind; however only those selected for an interview will be contacted._

**Salary**: From $42,320.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M1B 2L1: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you legally eligible to work in Canada?

**Experience**:

- Technical support: 1 year (preferred)

Work Location: Hybrid remote in Toronto, ON M1B 2L1

Application deadline: 2024-03-29

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