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Technical Support Technician
3 months ago
**Job Posting #915056**
**Position: Technical Support Technician**
Site: Toronto Rehabilitation Institute - UC
Department: KITE Research Institute
Reports to: Operations Lead
Pay Range: $28.61 to $35.76 per hour commensurate with experience and consistent with UHN Compensation Policy
Hours: 37.5 hours per week
Status: Permanent Full-time
**University Health Network (UHN)** is looking for an experienced professional to fill the key role of **Technical Support Technician** **in our **KITE Research Institute**.
- Transforming lives and communities through excellence in care, discovery and learning._
The University Health Network, where “above all else the needs of patients come first”, encompasses **Toronto Rehabilitation Institute, Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre and the Michener Institute of Education at UHN.** The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of groundbreaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.
University Health Network (UHN) is a research hospital affiliated with the University of Toronto and a member of the Toronto Academic Health Science Network. The scope of research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. Research across UHN's five research institutes spans the full spectrum of diseases and disciplines, including cancer, cardiovascular sciences, transplantation, neural and sensory sciences, musculoskeletal health, rehabilitation sciences, and community and population health. Find out about our purpose, values and principles here.
KITE is a world leader in complex rehabilitation science and is dedicated to improving the lives of people living with the effects of disability, illness and aging. KITE is the research arm of Toronto Rehab and one of the principal research enterprises at the UHN, Canada’s top medical research hospital. Together, KITE and UHN are committed to transforming lives and the communities we serve through excellence in care, discovery and learning, while helping build A Healthier World.
**Key Duties and Responsabilities**:
- Server patch management for domain controllers and other Windows Servers.
- Administer U1DOME/torontorehab.on.ca domain: user passwords, permissions, Research domain containers/objects, etc.
- Maintain licensing and support (Matlab, DameWare, SAS, VMWare, etc.).
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Identify and suggest possible improvements on procedures.
- Install and maintain PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
- Explain and document technical issues in a clear way to clients.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Provide onboarding and off boarding administration (AD, password resets, file share access, VPN support, etc.).
- MS Office, O365, Active Directory, Windows 10/11 desktop support for ~400 end-users.
- Maintain inventory of replacement systems.
- Maintain network connectivity for desktop systems (support from desktop NIC to switch).
**Qualifications**:
- Windows 10 Workstation Certification.
- Extensive knowledge of Microsoft Office and Windows 10/11.
- Exceptional troubleshooting skills.
- Working knowledge of Ethernet networks.
- Experience with basic analysis and research.
- Excellent oral and written communication skills.
- Professional demeanor.
- Well organized with attention to detail and ability to carry out tasks independently.
- Ability to meet deadlines and work in a team environment.
**Education and Experience**:
- Min 3-5 years of experience in providing desktop support.
- Diploma in Computer or IT-related area of study or equivalent.
- Experienced in Windows, Microsoft Office, and VPN support.
- Knowledge of creating and deploying Windows images on computers.
- Hands-on
