Acting Program Supervisor

4 weeks ago

North Vancouver, Canada Hollyburn Family Services Ltd. Full time

Are you a dedicated and compassionate leader looking for an opportunity to make a positive impact in your community? At Hollyburn Family Services, we embody a commitment to serve, nurture, honor, and lead.

As the **Acting Program Supervisor **for the **Dragonfly Therapeutic Home in North Vancouver**,** **you will embrace the opportunity to take responsibility for overall functions of the program home. This includes but is not limited to: scheduling and training staff, behavioural support plans, carrying out administrative duties, ensuring household maintenance and safety, treatment planning, community liaison, and being part of an integrated case management team.

The successful applicant will need to have some background working in a supervisory or leadership position. The position is responsible for the direct supervision of the program and team. The Supervisor will be responsible for all administration tasks that are required to run the program.

This line is **Monday-Friday, 9am-5pm, with occasional evenings/weekends as needed, and includes joining the Weekend On-Call Supervisor rotation. This position is for a 14 Month Term ending December 11, 2025.**

**Qualifications**:

- Post-secondary education in related field and/or equivalent experience working with youth
- Minimum 3 years of experience working with youth with challenging behaviors
- Previous supervisory or leadership experience an asset
- Strong administration skills
- Ability to effectively manage multiple tasks and competing priorities
- Ability to work collaboratively with community resources, multi-disciplinary professionals, and client families
- Clear, direct, and sensitive written and verbal communication skills
- Ability to deliver confident supervision and provide performance feedback to staff, both positive and constructive as necessary
- Valid B.C. Class 5 Driver’s License
- Current Non-Violent Crisis Intervention (NVCI) or MANDT training (we will train those who require this)
- Must be available to work weekends and evenings when required

**A sample of what you’ll be doing**:

- Administration_
- Facilitate regular team meetings
- Ensure all reports, updates, time sheets and petty cash records are completed within deadlines
- Manage scheduling of relief and full time staff, including sick days, vacation time, stat holidays etc.
- Provide appropriate reports and records as necessary to maintain Accreditation and MCFD standards
- Oversee the team’s data collection efforts
- Participate in occasional weekend on-call rotation with appropriate compensation with all other supervisors
- Communication_
- Establish professional working relationships with government agencies and other relevant agencies in order to facilitate appropriate case management in the best interest of the person-served
- Participate in agency supervisory meetings and training
- Provide advocacy as required
- Work collaboratively with supervisory team
- Provide regular updates to Program Manager
- Professional Development_
- Maintain knowledge of all relevant services and programs
- Keep informed of all current trends and issues
- Maintain a working relationship with other community service providers, stakeholders and interest groups
- Attend related training and conferences to stay current on latest best practice and field development
- Participate in broader organizational projects and committees to enhance knowledge and practice

**Salary**: $26.00-$29.50/hour plus benefits

**Because we know our team is our heart and our most important asset, we are excited to offer**:

- Hands-on, extensive, and continuous training
- Professional development and advancement within our ever growing organization
- 100% employer premium paid extended health, dental, vision care, and life insurance for you and your dependents
- Paid vacation, paid wellness days and sick days
- Group RRSP matching of up to 6% of gross salary
- Tuition reimbursement and subsidies for professional development (e.g. conferences, seminars, courses)
- And more

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