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Bike Park Patrol Supervisor
1 month ago
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**Job Title**: Bike Park Patrol Supervisor
**Location**: North Vancouver
**Department**: Safety
**Reports to**: Manager, Patrol
**Role Status**: Full Time / Seasonal / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
As a Patrol Supervisor, you will support the Patrol Manager in the execution of all patrol and safety operations while overseeing the patrol and volunteer patrol teams. You are a key member of the Mountain Operations team, ensuring a safe and exceptional experience for all guests and staff at Grouse Mountain.
ESSENTIAL JOB FUNCTIONS
- Supervise and motivate a team of up to 10 staff patrollers and 5 volunteer patrollers
- Ensure the safety of mountain staff and guests through proactive injury prevention and incident response
- Lead gondola, chairlift and tram evacuation/rope rescue procedures if necessary. Assist with the hiring, orientation and training of new and returning patrol staff
- Assist with patrol scheduling to ensure adequate first aid and safety coverage
- Lead and assist in the investigations of incidents involving guests or staff
- Maintain, inventory and secure all patrol equipment and department facilities
- Ensure proper documentation of injuries and incidents
- Administer first aid services to injured staff and guests
- Educate staff and guests on safety protocols
- Act as a safety resource for other departments, fostering a strong safety culture
- Participate in and lead emergency response efforts as required
- Other duties as required
SUPERVISORY RESPONSIBILITIES
This position provides direct supervision to the Patrol, Mountain Safety and Volunteer Patrol Teams.
REQUIRED QUALIFICATIONS AND ABILITIES
**Minimum Qualifications**:
- Advanced-level Mountain Biking skills, with experience riding technical trails and features
- High levels of physical fitness to meet the demands of trail patrol, emergency response, and potential bike-assisted rescues
- ≥80-hour first aid certification, such as:
- Occupational First Aid - Advanced
- Outdoor Emergency Care
- Non-Urban Emergency Care
- BC Licensed EMR or PCP
- Comfortable working at heights with a basic understanding of rope rescue. Internal training will be provided.
- 2+ years of patrol experience
- Rope rescue experience
- Basic knowledge of Workers Compensation Act and Occupational Health & Safety Regulations
- Experienced with advanced medical protocols, such as:
- Entonox, Sager, Epi-pen, Salbutamol, Nitroglycerin administration
- Must successfully complete a criminal record check prior to the start date (Grouse Mountain will assist with the process)
**Preferred Qualifications**:
- BC Licensed EMR or PCP
- Rope Access and/or Rescue Certification
- Incident Command Structure Training
- Incident Investigation Training
- Previous supervisory experience in a patrol or safety role
WORKING CONDITIONS
Patrol Supervisors perform most duties outdoors, often in varied weather conditions including rain, heat and rough terrain. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require extended periods of riding, lifting, carrying equipment and other manual tasks.
COMPENSATION AND BENEFITS
$24.16 to $28.25/hour
All positions are eligible for the following benefits and perks:
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Prope
