Customer Service Representatives Supervisor

4 weeks ago


Brampton, Canada Prime Solutions Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Tasks**:

- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Identify training needs and train workers in job duties and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Resolve work-related problems and prepare and submit progress and other reports
- Propose improvements to methods, systems and procedures
- Establish work schedules and procedures
- Co-ordinate activities with other work units or departments
- Establish work priorities and ensure procedures are followed and deadlines are met
**Supervision**:

- Customer service clerk
- 1 to 2 people
**Computer and technology knowledge**:

- MS Office
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Large workload
- Tight deadlines
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
**Other benefits**:

- Free parking available
- Paid time off (volunteering or personal days)
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week



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