Customer Service Representative

3 weeks ago


Brampton, Canada S.P. Richards Canada Full time

**Customer service agent**

**What's in it for me?**
- Comprehensive insurance coverage (medical, dental, ocular, STD/LTD, etc.);
- RRSP with 2% match;
- Employee discounts on all our products
- What will I do ?
- Respond courteously to customer telephone calls;
- Take orders and process them promptly;
- Answer general or more specific questions, and call back the client for which additional follow-up is required;
- Resolve issues that negatively affect the customer experience;
- Prepare documents related to returns or shipping errors;
- Suggest and promote products, substitutes and promotions;
- Handle customer claims and complaints;
- Process and track repairs and claims;
- Guide and advise the customer on the use of our website;
- Make the necessary follow-ups with other departments to ensure quality service;
- Work closely with the designated representative;
- Perform any other tasks and assume any other responsibilities that may be assigned to him from time to time by his supervisor.

**What do I need to start?**
- Great oral and written communication;
- Ability to collaborate and work in a team;
- Sense of responsibility and organization;
- Good knowledge of computer systems;
- Good internet and research skills;
- Knowledge of SAP (asset);
- Knowledge of MS Office (Outlook, Excel, Word, etc.).

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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