Resident Manager

4 weeks ago

Toronto, Canada Hollyburn Properties Ltd. Full time

We are actively looking for a dynamic live-in Resident Manager - Team of Two to provide on-site management for three of our beautiful properties in Toronto, 149/151/153 St. George. Right in the central Annex district of Downtown Toronto, St. George offers studio and one-bedroom apartments for rent. The University of Toronto and surrounding schools begin just one block south, along with the metropolitan Bloor Street’s subway and transit, restaurants, and shops

The Resident Manager Team will work in partnership with an Assistant Resident Manager to ensure excellent and responsive service to Resident requests, and provides a clean, well-maintained and secure building.

**What’s in it for You ?**

Hollyburn Properties offers competitive wages and great benefits including ;
- Extended Benefits for Team Member & Family (Medical, Dental, Vision) - 100% premiums paid by Hollyburn
- Employee & Family Assistance Program
- Matching RSP Program
- Educational Assistance
- Free Accommodation (Taxable Benefit )

**Key Duties & Responsibilities**
- Manages the rental process for Residents, which includes all the required paper work for the rental of suites, parking and/or storage lockers;
- Answers telephone inquiries regarding suites. Must become familiar with all physical aspects of an available suite (how many sq. ft., location, conditions, etc.), all aspects of the suite rental process (deposit, number of people, pets etc.), and the building amenities available;
- Treats applicants and Residents with courtesy and respect, communicates any problems or concerns to their managers or to the Head Office Team;
- Maintains a log book of daily activities;
- On a daily basis:

- Cleans laundry rooms, including washers, dryers, lint traps, sinks, counters, floors and removes trash;
- Vacuums the lobby and elevator, as well as cleans lobby windows, removes trash and old newspapers/flyers;
- Ensures all outside entrances to the building are clean and tidy;
- Inspects parking lots, and sweeps/tidies as required;
- Checks all floors for burned out lights, debris, and cleans as required;
- Performs frequent security patrols of the building;
- Becomes familiar with the fire alarm system, elevator, emergency generators and pool operations (if applicable);
- Analyzes emergencies and contacts the Property Manager when necessary;
- Prepares vacant suites for new Residents by completing necessary repairs, upgrades and/or cleaning and painting;
- Cautions Residents regarding complaints about excessive noise, disorderly conduct, or misuse of property;
- Maintains the building by performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities, using hand tools.
- Must live on-site
- Performs any other duties and responsibilities as assigned.

**Knowledge, Skills & Abilities**
- Must have good understanding of the English language. This includes both written and verbal communication skills;
- Some knowledge of building systems and building maintenance;
- Excellent customer service skills;
- Presentation and sales skills are necessary to market suites to prospective Residents;
- Previous experience in housekeeping, common area cleaning would be an asset;
- Comfortable with basic accounting principles, handling cash;
- Proficiency with Microsoft Office (Word, Excel and Outlook);
- Must have a basic set of tools, which Team Members are required to provide, that include: hammer, hacksaw, screwdriver set, putty knife, saw, pliers channel locks, cutting knife, cordless drill, wire cutters, tape measure, level 2’, and adjustable wrench;
- Ability to maintain a professional appearance. Resident Managers represent Hollyburn to our Residents and prospective Residents;
- Ability to work independently and in a team environment where mutual support is essential;
- Be willing to learn and to work on any 5 consecutive days in the week:

- All Team Members will work 5 consecutive days and, depending on the location, this may include Saturdays and Sundays;
- Ability to work a varied schedule including evenings and weekends;
- Must be a Resident of Canada or possess the appropriate documentation to legally work in Canada. All documentation must be current.

HP1

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