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Resident Manager
4 months ago
Job position: Resident Manager (Live-In)
Job type: Permanent, full time
North York, Etobicoke, Toronto
Main Responsibilities:
- Supervising trades and suppliers and coordinate all facilities service and repairs pertaining to building and related equipment.
- Daily update maintenance requests status.
- Issue Purchase Requisitions prior to schedule contractors upon Property Manager approval.
- Respond to all facility emergencies in a timely manner and submit Occurrence Reports on the same date if it is necessary.
- Investigate all requests for repairs in a timely manner of receiving a written request in writing.
- Ensure that the building and its environment is clean by completing daily walk through.
- Supervise cleaning, snow removal and landscaping operations. Assist if needed as directed.
- Pull out garbage/recycle/organic bins/totes to the designated area for pick up as per schedule.
- Remove old appliances, bring in new (spare) appliances as needed and directed.
- Order building supplies upon Property Manager approval and keep organized inventory.
- Thoroughly clean the premises .
- Cleaning, and wiping of all windows, doors, trims, baseboards, walls, floors in the common areas, including the tops and interiors of washers and dryers.
- Dust all lobby area light shades, table tops, picture frames, and elevator fans.
- Clean and polish all stainless steel.
- Ensure that all outdoor grounds are free of litter and pet debris. All trash/garbage cans are empty.
- Ensure that indoor/outdoor parking are free of litter and pet debris. All trash/garbage cans are empty.
- Maintain strong relationships with the tenants that reflect admirable customer service.
- Ensure prompt service to tenants and prospective tenants.
- Reasonably enforce the landlord’s rules and regulations.
- Serve 24 HRS notice of entry in timely manner for all scheduled maintenance and inspections.
- Deliver any communication, legal notice, or letter to residents.
- Provide information about vacant suites to prospective residents and other relevant parties. Answer any questions from (prospective) residents in person, by phone and e-mail in a timely manner, pleasant and informative way.
- Schedule appointments with prospective residents, build a relationship and show vacant suites as directed by Leasing Agent and Property Manager.
- Fill out guest cards and daily traffic report. Report final results on a weekly basis to Property Manager.
- Follow up with completed guest cards for prospective tenants.
- Promote tenant retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that resident issues are dealt with.
- Answer all rental inquires via emails and calls within same day and book appointments with prospects.
- Provide prospective resident with the rental application.
- Collect the First Month, Home Insurance Confirmation and signed parking/lockers forms if it’s applicable.
- Schedule Tenancy Agreement signing appointment with resident(s) have Tenancy Agreement signed by all relevant parties and perform move-in inspection.
Qualifications
- Minimum - High school Diploma.
- Preference: 3 to 5 years of technical and practical experience.
- Strong customer service orientation.
- Patient with the ability to listen to others.
- Respectful of and compliant of rules and regulations (especially concerning safety).
- Strong planning and organization.
Thanks to all the applicants in advance
