Resident Manager

3 weeks ago

Toronto, Canada Bevertec Full time

Job position: Resident Manager (Live-In)

Job type: Permanent, full time

North York, Etobicoke, Toronto


Main Responsibilities:

  • Supervising trades and suppliers and coordinate all facilities service and repairs pertaining to building and related equipment.
  • Daily update maintenance requests status.
  • Issue Purchase Requisitions prior to schedule contractors upon Property Manager approval.
  • Respond to all facility emergencies in a timely manner and submit Occurrence Reports on the same date if it is necessary.
  • Investigate all requests for repairs in a timely manner of receiving a written request in writing.
  • Ensure that the building and its environment is clean by completing daily walk through.
  • Supervise cleaning, snow removal and landscaping operations. Assist if needed as directed.
  • Pull out garbage/recycle/organic bins/totes to the designated area for pick up as per schedule.
  • Remove old appliances, bring in new (spare) appliances as needed and directed.
  • Order building supplies upon Property Manager approval and keep organized inventory.
  • Thoroughly clean the premises .
  • Cleaning, and wiping of all windows, doors, trims, baseboards, walls, floors in the common areas, including the tops and interiors of washers and dryers.
  • Dust all lobby area light shades, table tops, picture frames, and elevator fans.
  • Clean and polish all stainless steel.
  • Ensure that all outdoor grounds are free of litter and pet debris. All trash/garbage cans are empty.
  • Ensure that indoor/outdoor parking are free of litter and pet debris. All trash/garbage cans are empty.
  • Maintain strong relationships with the tenants that reflect admirable customer service.
  • Ensure prompt service to tenants and prospective tenants.
  • Reasonably enforce the landlord’s rules and regulations.
  • Serve 24 HRS notice of entry in timely manner for all scheduled maintenance and inspections.
  • Deliver any communication, legal notice, or letter to residents.
  • Provide information about vacant suites to prospective residents and other relevant parties. Answer any questions from (prospective) residents in person, by phone and e-mail in a timely manner, pleasant and informative way.
  • Schedule appointments with prospective residents, build a relationship and show vacant suites as directed by Leasing Agent and Property Manager.
  • Fill out guest cards and daily traffic report. Report final results on a weekly basis to Property Manager.
  • Follow up with completed guest cards for prospective tenants.
  • Promote tenant retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that resident issues are dealt with.
  • Answer all rental inquires via emails and calls within same day and book appointments with prospects.
  • Provide prospective resident with the rental application.
  • Collect the First Month, Home Insurance Confirmation and signed parking/lockers forms if it’s applicable.
  • Schedule Tenancy Agreement signing appointment with resident(s) have Tenancy Agreement signed by all relevant parties and perform move-in inspection.


Qualifications

  • Minimum - High school Diploma.
  • Preference: 3 to 5 years of technical and practical experience.
  • Strong customer service orientation.
  • Patient with the ability to listen to others.
  • Respectful of and compliant of rules and regulations (especially concerning safety).
  • Strong planning and organization.


Thanks to all the applicants in advance

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