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Cpic Information Operator I

3 months ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:49874**

The Edmonton Police Service, in cooperation with other agencies and the citizens of Edmonton, is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Unit where we offer a dynamic work environment and challenging and rewarding career opportunities, variety of work, and the ability to contribute to your community.

Reporting to a CPIC Team Leader, an Operator’s primary responsibility involves the disseminating of confidential information by radio, telephone, in-person, and via the CPIC system to police personnel and authorized outside agencies. Operators consult and collaborate with law enforcement agencies across Canada and internationally to ensure information is accurate, reliable, and purposeful. The CPIC Unit requires individual with excellent communication skills to assume the following responsibilities:

- Process criminal and traffic warrants, other court orders and police reports as required in a timely sensitive manner.
- Perform data entry, removal and maintenance of agency records on the CPIC system.
- Enter, audit, monitor and act upon requests received via CPIC message, in-person, telephone, fax and take appropriate action.
- Respond to police field unit requests for information from specialized police databases and disseminate using radio operations, telephone and in person.
- Transcribing live information using radio operations and telephone.
- Retrieving and re-filing files.
- Performing other related duties as required.

**Qualifications**:

- Completion of the twelfth (12th) school grade. Incumbents must complete a CPIC training course within two (2) years of appointment.
- A minimum of three (3) years progressively responsible and diversified office and information processing experience including one (1) year within a police operational or police records environment.
- Extensive experience in data entry and retrieval of information from databases.
- Excellent interpersonal customer service skills and effective communication (oral and written) skills with attention to detail.
- Excellent ability to transcribe information with a high degree of accuracy.
- Demonstrated ability to work effectively under pressure utilizing excellent organizational and multi-tasking skills.
- Experience in radio communications would be considered an asset.
- Strong reading and comprehension skills.
- Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc.
- Proven ability to make sound judgments in a high-pressure environment and remain calm in stressful situations.
- Applicants may be tested.
- As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

**Hours of Work**:
40 hours per week, 12-hour shifts, rotating between days and nights every two weeks, four shifts on, four days off.

**Salary Range**:
21B, Salary Grade: 008, $24.824 - $31.109 (Hourly), $1,985.90 - $2,488.70 (Bi-Weekly), $51,832.51 - $64,955.59 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

**General**:
**HR Technician: VH**

**Classification Title**: CPIC Information Operator I

**Posting Date**: May 31, 2024

**Closing Date**: Jun 7, 2024, 11:59:00 PM (MST)

**Number of Openings (up to)**: 1 - Permanent Full-time

**Union**: CSU 52

**Department**: Information Management Branch

**Work Location(s)**: Southwest Division, 1351 Windermere Way SW Edmonton