
Member Services Representative
3 weeks ago
The Calgary Winter Club is Calgary’s premier private family Club, situated in northwest Calgary on the edge of Nose Hill Park. The CWC offers an outstanding employee experience; we are firm believers that everyone should enjoy their work and have a successful work-life balance.
We are looking to fill a part time position as a **Member Services (front desk) Representative** who is able to work a variety of day, evening, and weekend shifts. The club is open 5:15 am - 11 pm. This positions is primarily for evening shifts.
Our work environment is ideal for an individual who possesses great team energy, motivated, believes customer service is a way of life and enjoys working in a fast paced, challenging and changing environment.
**What you will do**:
- Retain strong familiarity with the Club’s facilities, hours of operation, and schedules
- Greet all members, guests, and staff; display an enthusiastic and genuine demeanor at all times
- Respond to member inquiries in a timely manner, and escalate as necessary
- Process registrations, reservations, court and locker bookings, phone inquiries, and cash out
- Assist in the maintenance of ‘first response’ procedures for medical and other emergencies
- Process sales and payments for Club services and amenities
**What you will need**:
- Excellent customer service and communication skills with 2-3 years’ experience of high efficiency verbal and written English.
- Takes initiative and ownership of task
- Solutions oriented and proactive in nature
- High school diploma or equivalent
- Intermediate MS Office computer skills and comfortable using multiple computer programs
- **First aid** an asset
**Additional Benefits of Working for the CWC**:
- Enjoy healthy and delicious daily food offerings in our Club Café at 50% discount
- Complimentary onsite parking for Employees
- 'Staff in Action' usage of the Club facilities, which includes Staff Classes and more
- Discounts at The Shop, personal training, and professional massage services, right in the Club
- Work with a fun, diversified team who are passionate about customer service and creating a great culture
**Important Information**
- We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.
- We thank all interested applicants; however, only those selected for an interview will be contacted.
**Job Type**: Part-time
**Benefits**:
- Discounted or free food
- On-site parking
- Store discount
Flexible language requirement:
- French not required
Shift:
- Evening shift
**Experience**:
- Customer Service: 2 years (preferred)
Licence/Certification:
- Standard First Aid (SFA) Certification (preferred)
Work Location: In person
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