Client Services Associate

7 days ago

Scarborough, Canada Array Marketing Full time

**Who we are**

For over 40 years, Array Marketing has been a global leader in the retail display and in-store merchandising services industry. Global brands like Estée Lauder, Sephora, L’Oreal and Samsung to name a few, rely on our team of more than 2,000 employees around the world to create great retail experiences by bringing their visions to life.

We are committed to building on more than four decades of strength, deep industry knowledge and design innovation to accelerate our growth and serve our customers even better than before.

As we continue to expand around the world, we are looking for critical thinkers who are data-driven, have a strong work ethic and care about best practices and customer outcomes to help us carry out our vision.

Join Array to make a mark on our business and grow your career.

**Who we need**

Our Client Services Business Unit team is looking for a Client Services Associate with the collaboration, relationship building, and organizational skills to work with virtually every area of the business unit, impacting how they operate. It’s an exciting opportunity for customer-driven talent with a passion for project management excellence to manage the sales order process and ensure the accuracy of data entering our ERP system.

**What you will do**:

- Collaborate with the Sales team. You will:

- Verify all necessary information from our clients is accurate, including requirements for labelling, shipping, routing, packaging, and item numbers.
- Perform detailed Contract Review on all incoming orders, ensuring acceptance criteria is met, obtaining approvals or retrieving missing data.
- Serve as a conduit of information via ERP updates. You will:

- Communicate with internal teams in production, project management and supply chain as well as client teams at various sites to provide and obtain information on project status, production changes, approvals and pricing.
- Coordinate with Accounting to resolve client issues such as prepay invoices; customer credit holds; delivery terms.
- Initiate shipments within the ERP system to logistics to facilitate on-time delivery of finished goods.
- Process invoices, credit notes and deposit invoices. You will:

- Input, audit, correct, and maintain the integrity of Finished Goods Item Master data.
- Support backorder process.
- Update and maintain all required information on Hotline, EDI, Data Web, Industrios, and departmental documents in a timely manner.
- Work with the Pricing catalogue to ensure that all costs and sales are appropriately captured in ERP.
- Ensure required information from the Estimating group is updated and maintained.
- Support Aftermarket Care. You will:

- Correspond with clients' retail locations on the timelines and deliverables of all Aftermarket Care items.
- Support Quality Team through Root Cause Corrective Action analysis as required on any issues related to AMC (i.e., distribution issues, packaging issues, production issues, punch list items, etc.).
- Collect and provide KPI data to the department's leadership team.
- Communicate with Field Installers regarding delivery dates, shipment status, field issues, etc.

**You have**:

- The experience. You have worked in client-facing roles, managing sales orders and interacting with account managers, finance personnel, and clients. Ideally, you have exposure to the processes and operations of a product manufacturing company. You are service oriented and can rapidly respond to changes in priorities and demands. You are meticulous and meticulous, able to catch missing details while closely reviewing automated orders and statements of accounts and addressing any concerns.
- The technical skills. You have exposure to project management and meeting deadlines. You are highly proficient with MS Office, particularly Excel and an ERP system. You know how to - or are willing to learn - read and interpret detailed CAD drawings.
- The interpersonal skills. You have exceptional written and verbal communication skills. You are collaborative and can build relationships across any level, internally and externally. You have a confident personality and can drive processes and initiate conversation, seeking out information from internal and external stakeholders and pushing back when needed.

**Diversity and Equal Opportunity Employment**

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