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Travel Customer Service Representative

1 month ago

Hamilton, Canada Aspire Lifestyles Full time

Do you have experience in the Travel, Airline or Hospitality industry and a passion for guest services? Do you want to **build a career** with a company that values work-life-balance, promotes from within, and has a management team that is open to your ideas? Then we want you to join our extraordinary team

Aspire Lifestyles provides an opportunity to have the **stability and support** of a worldwide industry leading concierge company, without the hassle of a commission-based career, having to build your own clientele, or working outside of your home.
- **REMOTE - Work from Home Opportunity**:

- **Starting at $20.00/hr**:

- **Full-time (up to 40 hrs a week), 8-hour shifts, Permanent**:

- **Benefits (after 30 days of employment) including but not limited to**:

- Dental care
- Extended health care
- Vision care
- **RRSP with company match**:

- **Paid time off**:

- **Career advancement opportunities**:

- **Paid Training**

**MUST be able to work Full Time.**

**MUST be able to work Afternoons and Weekends.**

**MUST be a resident of Ontario, Canada.**

**No sales required.**

We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.

Aspire Lifestyles is a global leader and concierge industry pioneer with nearly 30 years of experience that offers a unique opportunity to make memories for our customers every day.

As a Travel CSR, you would be responsible for fulfilling travel specific requests for a **very high-profile client program** via phone.

Our **paid training** program provides you with all the skills required to become a travel expert. Your in-depth training will enable you to know where and how to find the information needed to assist travelers with their changing travel plans, such as trip cancellations, re-bookings, and exchanges You will learn to troubleshoot customer issues relating to the use of the travel website and expertly guide customers as they navigate through the site.

**Here’s what you bring to the team**:

- The passion to always put the Card Member’s experience at the forefront of everything you do while maintaining a positive and professional attitude.
- Excellent geographical and travel knowledge through professional or personal travel experience.
- Must be internet savvy and proficient in navigating multiple systems simultaneously.
- Strong ability to communicate and write in a polished, educated, and professional manner.
- Must provide a private at-home office space, with a lockable door, free of distraction.
- Must procure, set up, and maintain high speed internet access with a minimum speed of **25 mbps download / 5 mbps upload.**:

- Wired internet connection (**cannot use Wi-Fi or Wi-Fi Pods**) capable of continuously supporting excellent call quality and high-speed response rate. Internet connection must be connected to modem /router through hard cable/ethernet cord.
- Satellite users are prohibited and cannot be used due to the impact on call quality and the stability of service.
- To qualify for this position, you **MUST **have a Smart Phone. The Smart Phone **MUST** be operating on the most up to date software system.

**Qualifications**:

- High school diploma or equivalent is required; college experience is preferred.
- Must be able to complete a background check.
- 2+ years of customer service experience required preferably in a highly interactive hospitality or travel related role is required.
- 1 year of Call Center experience is required.
- Prior experience in the Hospitality or Travel industries preferred.

INDCA

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed

Application question(s):

- Does your internet speed meet the minimum requirement of 5 mbps upload/

25 mbps download?
- Do you currently have a private distraction-free at home workspace?
- Are you able to work full time, up to 40 hours a week?
- To qualify for this position, you MUST have a Smart Phone. The Smart Phone MUST be operating on the most up to date software system. Do you have a Smart Phone that can meet the these requirements?

**Education**:

- Secondary School (required)

**Experience**:

- Call center: 1 year (required)
- Customer service: 2 years (required)

Work Location: In person