Customer Service Representative

4 weeks ago

Hamilton, Canada A. Raymond Tinnerman Full time

**About the Job**

***The Customer Service Representative role is the face of ARaymond to our Customers, which manages all Customer demand and orders. The role will work closely with all aspects of the business including, Sales, Operations, Planning, and Quality to ensure all Customer demands are met. The role will be under the guidance of the Lead Customer Service Rep and/or Sr. Material Manager. The primary focus will be Customer Care and achieving key KPI results.
***
- **Temporary 6-month contract with possibility of permanent employment.**

**Roles and responsibilities**
- Analyze and accurately enter customer order/releases on a timely basis. Monitor customer orders to ensure timely delivery. Ensure customer accumulations are accurate.
- Resolve order entry, price and other discrepancies with the inside sales team and customers. Investigate and reconcile EDI issues and process adjustments. Send ASNs via customer portals.
- Prepare delivery orders, ensuring that accurate information is relayed to shipping via the pick lists to meet customers’ expectations.
- Update and maintain customer master files to ensure compliance with contract review and ASN accuracy.
- Expedite customer orders effectively through the use of internal plant communication.
- Coordinate premium freight shipments, RMA credits and other exceptional requests as required.
- Notify and coordinate with plant on balance out of programs, significant schedule changes, packaging studies request, etc.
- Assist accounting in recovery and resolving past due accounts. Provide information as necessary.
- Resolve situation with customers as required.
- Monitor customer demand vs. sales forecast. Research customer demand as required.
- Responsible for maintaining supplier manuals and supplier ratings.
- Manage and coordinate process change requests through appropriate departments.
- Understand customer demand and plant capacity through planners.
- Assist shipping with issues related to BOL, ASN, freight, and customer contact.
- Perform other department responsibilities as determined by Manager of department
- Adhere to all safety and environmental guidelines.

**Education, Experience, and Skills**
- Minimum of 3-5 years of experience in a customer service role, within an automotive parts supplier environment.
- Post-secondary business degree or diploma in a related field is required.
- Strong computer skills, including MS Office, Excel, and SAP.
- Strong verbal and written communication skills, plus effective discussion and analytical skills.
- Demonstrated customer service skills.
- Able to adapt, multitask and prioritize in a fast-paced manufacturing environment.
- Strong attention to detail.
- Problem-solving skills and continuous improvement ability.
- Highly motivated with excellent interpersonal skills in a team-based atmosphere.
- Managing an on-call phone on a rotational basis during Statutory Holidays and weekends When required.
- Periodic business travel.
**About the company**

At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family-run business with a proud history of innovation - including the invention of the press stud. Human values have driven our success for over 155 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first. Today we employ more than 7,000 people in 25 countries worldwide. And we’re committed to leading in sustainability for the global fastening and assembly market.

**Why ARaymond?**

You’ll join a team at the beating heart of our company’s daily operations. And you’ll feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first.

Working for ARaymond means being part of a close-knit, international team that’s always behind you. Our family-run company is home to over 7,000 employees in 25 countries worldwide. It’s been led by human values for over 155 years - and you’ll feel our spirit of respect, collaboration and innovation in everything you do.

No matter your job title, you’ll feel inspired in our culture of innovation and creativity, which generates over 1,000 new fastening solutions every year. And which enables us to create industry-leading assembly systems for everything
from electric vehicles and solar panels horticulture tools and medical devices.

You’ll have the support to take your career wherever you want it to go, with on-the-job training, mentorship and skills development to help you towards your goals. And you can take pride in being part of a company that’s committed to minimizing its environmental impact, and to preserving the ecosystems we all depend on.

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