Information Technology Experience Specialist

3 days ago


North York, Canada Tridel Full time

**Join Deltera**: Building Communities, Growing Careers

Build Your Future with Us

Our strength, innovation and growth are the result of talented individuals who come together as a team to build sustainable and award-winning homes and communities. Through passion and dedication, our employees work collectively to develop some of the largest and most complex projects within the Greater Toronto Area. We recognize our employees are the key to our success, and we invest in creating a meaningful employee experience and culture that promotes:

- Professional development opportunities
- A diverse and robust suite of benefits and perks
- Social and sustainable impact within our company and the communities we build, and much more.

As a Deltera employee, you contribute to our purpose and standard of excellence while building homes for people today and the generations of tomorrow.

The Blueprint
Our IT Experience Specialist delivers top-notch customer experiences and first-response technical support services to Tridel Group of Companies (TGC) and consultants. Serving as the conduit between all IT support levels, they ensure an exceptional level of service delivery.
A Glimpse into Your Daily Activities
- Deliver exceptional customer service by exceeding customers’ expectations while following each ticket to completion.
- Provide support to VIPs, provide end-to-end solutions, and follow escalations to resolution.
- Work as the in-between of level 1 and level 2 support as required.
- Provide in-person support to resolve technical issues and provide unparalleled customer experience.
- Open, monitor, troubleshoot, dispatch, and resolve tickets in a timely fashion while meeting or exceeding defined service levels by providing quality solutions.
- Document all actions and solutions within service desk tickets -update the technical details within operational procedures when appropriate.
- Engage appropriate resources in the resolution of incidents/requests which may include 3rd party vendors or other IT teams.
- Update customers with updates and resolutions and escalate to management teams as required.

The Architect of Your Success
- College diploma or university degree in a related field
- Minimum 1+ years working experience with Microsoft 365
- Experience with Windows 10/11 / Mac / iPhone / Table Operating Systems
- Microsoft 365 Certified: MS Teams administrator associate certification is an asset.
- Minimum 3 years of previous Service desk or related experience
- Excellent customer service and interpersonal skills
- Excellent verbal and written communication skills
- A solution-oriented mindset with a strong orientation towards innovation and continuous improvement of problem-solving techniques
- Proven knowledge of basic hardware and software including familiarity with Windows 10, Mac OS, and MS Office Suite (O365).
- A good understanding of Active Directory, Office 365, and Microsoft Exchange.
- Excellent ability to independently organize, prioritize, and manage multiple tasks on time.
- Experience with using common ticketing systems.
- Proven ability to develop professional and effective working relationships with customers and key stakeholders.
- Ability to lift and transport moderately heavy objects, such as computers and peripherals.
- Knowledge of networking and wiring, phone systems, and MS Server end would be considered an asset.

Who We Are

Founded in 1934, Tridel is responsible for delivering over 89,000 homes to date, and we are proud to continue building not just our legacy but communities for years to come.

As a purpose-driven company guided by our ‘Built for Life®’ commitment, we create socially and environmentally responsible communities and invest in innovations that promote quality, sustainability, high performance in construction, social inclusion and cohesion, and community economic development. As an award-winning company, we are proud to be recognized as an industry leader for excellence in design and construction, green building, corporate social responsibility, diversity, equity and inclusion, customer service, and more.

Supporting Inclusion and Belonging

Tridel is committed to having a workforce that reflects the communities where we build, where everyone feels they belong, is physically and psychologically safe, and can reach their full potential. We embrace diversity while reinforcing equity and inclusion and are committed to building a team with a range of experiences and skills.



  • North York, Canada City College of Business Health and Technology Full time

    City College Toronto is a leading educational institution dedicated to providing high-quality IT training and education to individuals looking to advance their careers in the technology industry. We are currently seeking a passionate and knowledgeable Information Technology Instructor to join our team. **Responsibilities**: - Design and deliver lectures,...


  • North York, Canada CCR Business Information Limited Full time

    **French/English Bilingual Business Information Specialist** Excellent entry level opportunity for a bright, energetic individual with a superior telephone manner and strong written English skills. We are a well-established business information services firm, providing consumer and commercial credit reports and employment screening reports. This is a full...


  • North York, Canada Pragmatic Play Full time

    About Us: Pragmatic Play is a leading game developer providing player favorite's to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated...


  • North York, Canada Pragmatic Play Full time

    About Us: Pragmatic Play is a leading game developer providing player favorite's to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated...


  • North York, Canada Pragmatic Play Full time

    About Us: Pragmatic Play is a leading game developer providing player favorite's to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated...


  • North York, Canada Pragmatic Play Full time

    About Us: Pragmatic Play is a leading game developer providing player favorite's to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated...


  • North York, Canada Cestar College of Business Health and Technology - Toronto Full time

    The Information Technology Technician reports to the Director, IT and is responsible for maintaining Cestar College’s computing equipment, networks and security systems. The job includes, but is not limited to the below duties. Other duties may be assigned as required. - Set up hardware and install and configure software and drivers for servers and...


  • North York, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • North York, Canada Wireless DNA Inc. Full time

    **Role responsibility** - Maintaining security by monitoring the systems for potential vulnerabilities, identifying risks, and proactively taking action to mitigate them. - Manage IT support team and oversees service desk, investigate and resolve root cause issues, help support team with Office 365 administration/head office support. Troubleshooting problems...


  • North York, Canada CCR Business Information Limited Full time

    A unique entry level opportunity for a bright, energetic individual with a great telephone manner and strong written English skills. We are a well-established business information services firm, providing consumer and commercial credit reports and employment screening reports. This is a full time, permanent position with a starting wage of $20/hr We are...

  • Information Technology

    2 months ago


    North York, Canada Xennial Innovations Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Bachelor's degree - Experience: 3 years to less than 5 years - Information technology project management - Project management - or equivalent experience **Work setting**: - Research and development institution - Consulting firm - Private company, corporation or industry -...


  • North York, Canada The Royal Life Saving Society Canada - Ontario Branch Full time

    The Lifesaving Society Ontario is a full-service provider of programs, products and services designed to prevent drowning. We save lives and prevent water-related injury through our training programs, Water Smart® public education, drowning prevention research, aquatic safety management and lifesaving sport. Each year, more than 1,000,000 Canadians...


  • North Vancouver, Canada Capilano University Full time

    **Competition Number** - S181115P**Position Title** - Educational Technology Specialist**Position Number** - S99531**Employee Group** - Staff**Position Status** - Temporary Full-Time**Start Date** - 04/29/2024**End Date (if applicable)** - 04/29/2025**Department** - Centre for Teaching Excellence**Additional Notes** - This position is for 12 months to fill a...


  • North York, Canada GlobeStar Systems Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 37.5 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: Experience an asset **Work setting**: - Private company, corporation or industry **Tasks**: - Communicate electronically and in person with...


  • North York, Canada Hope For the Living Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Work setting**: - Help desk - Private sector **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...


  • North York, Canada Canmore Technologies Inc. Full time

    Education: Bachelor's degree - Experience: 5 years or more **Tasks**: - Plan and control budget and expenditures - Establish and implement policies and procedures for information systems - Recruit, train and supervise staff - Assign, co-ordinate and review projects and programs - Plan, organize, direct, control and evaluate daily operations - Meet with...


  • North York, Canada YMCA of Greater Toronto Full time

    Hourly Rate: $22.10- Check out the YMCA’s total compensation package! Location: 4580 Dufferin St., 2nd floor Work Hours: Must be available to work 22.5 hours/week. Employment Type: Contract Hourly Part Time (Until March 31,2025) Number of Vacancies: 01 Anticipated Start Date: April 08, 2024 Deadline to Apply: March 29, 2024 by 5 pm **Be the Spark!**...


  • North York, Canada Robert Half Full time

    Our client located in the North York, Ontario area is looking for an enthusiastic IT Support individual interested in end user support to join their dynamic team. This is a great opportunity for an individual that is interested in improving their technical skills and looking to gain new experiences within a successful technical environment! The ideal...


  • North York, Canada Robert Half Full time

    Our client located in the North York, Ontario area is looking for an enthusiastic IT Support individual interested in end user support to join their dynamic team. This is a great opportunity for an individual that is interested in improving their technical skills and looking to gain new experiences within a successful technical environment! The ideal...


  • North York, Canada Robert Half Full time

    Our client located in the North York, Ontario area is looking for an enthusiastic IT Support individual interested in end user support to join their dynamic team. This is a great opportunity for an individual that is interested in improving their technical skills and looking to gain new experiences within a successful technical environment! The ideal...