Information Services Member Data Specialist

2 months ago

North York, Canada The Royal Life Saving Society Canada - Ontario Branch Full time

The Lifesaving Society Ontario is a full-service provider of programs, products and services designed to prevent drowning. We save lives and prevent water-related injury through our training programs, Water Smart® public education, drowning prevention research, aquatic safety management and lifesaving sport. Each year, more than 1,000,000 Canadians participate in the Society’s swimming, lifesaving, lifeguarding and leadership programs.

The Lifesaving Society Ontario offers a diverse and inclusive work environment that embraces teamwork and collaboration with a focus on service excellence. The Lifesaving Society Ontario is seeking a logic-minded, “people-person” who has a working knowledge of relational database functions, likes working with numbers, reconciling accounts and helping other users.

Job Responsibilities

Reporting to the Senior Information Services Officer, the Information Services Member Data Specialist:

- Updates database tables, creates queries and reports.
- Writes and executes SQL queries; creates reports; verifies and analyzes results.
- Administers and reconciles programs and explains reconciliations to customers.
- Administers organization members setup and ensures consistency with accounting system.
- Provides technical support, assistance and training to users of our custom membership software and web query tool.
- Actively participates in user testing of custom software development.
- Creates documentation and user guides.
- Researches, evaluates, recommends, organizes and keeps records

Qualifications:
Possession of the following knowledge, skills and experience will enable the selected applicant to perform the major job functions successfully.
- Educational background or equivalent experience in computer technology or a related field
- Experience in working in technology and supporting users
- Experience working with relational databases and database tables
- An understanding of SQL statements
- Working knowledge of PIPEDA and CASL
- Intermediate (Advanced) knowledge and experience using the Microsoft Office suite, particularly Excel
- Experience working with numbers, calculating and reconciling; experience explaining reconciliations to customers
- Experience using mail list software (Mail Chimp) an asset
- Excellent interpersonal, communication and customer service skills in English; French a definite asset
- Interaction with the Lifesaving Society as an award holder, volunteer or affiliate contact an asset
- Prefers working in-house in a team environment
- At ease with a job that requires a variety of skills and initiative to solve problems
- Comfort working in a fast-paced environment and to deadlines
- Detail oriented, accurate, problem solver, team player
- Eligible to work in Canada

**Salary**: $67,687.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: One location

Application deadline: 2023-01-23
Expected start date: 2023-02-01

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