Dual Dealer Supervisor-gct

3 weeks ago

Toronto, Canada Great Canadian Full time

**Position Summary**

Under the general direction of the Table Games Pit Manager, this position is responsible for monitoring the day-to-day activities of table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all employees. Assists with the implementation all new table games initiatives. Above all else, leading by example to create Great Experiences and Memories for all guests and colleagues.

**Key Responsibilities**
- Helps to create an engaged work environment by choosing positivity and fun, recognizes excellent peer performance, and by caring about and supporting our colleagues every day
- Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area
- Makes changes to schedules as required
- Provides input for coaching and mentoring employees
- Participates in the implementation of table games strategic plans
- Requests fill/credit issuance as required
- Verifies cash/value transactions pertaining to floats, fills credits and tips
- Responds to, resolves or escalates issues
- Reports irregularities and suspicious activities
- Assists in allotting player seating and waiting lists
- Maintains a tidy work area
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees
- Ensures compliance with licensing laws, health and safety and other statutory regulations

**Education and Qualification Requirements**
- Secondary School Diploma: Post-Secondary education or a suitable combination of education and experience an asset
- Knowledge and experience in a variety of table games required
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
- Bilingual (English/French) is an asset but not required

**Work Environment Considerations **
- Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, and noise
- Ability to stand and walk for extended periods of time
- This role requires a flexible schedule that adapts to the business needs of a 24-hour operation; will have non-traditional work hours including evening and weekend shifts.

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