Bank Customer Service Representative

1 week ago

Welland, Canada CT Bank Full time

Join our world class team that supports Canadian Tire Bank and Retail customers with industry leading. Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience.

The Customer Relationship Sales Representative (CRSR) professionally handles a wide range of telephone inquiries in an effective and courteous manner. Inquiry types range from general account information such as balance, payment and purchase inquiries to more complex queries. The CRSR presents and educates customers on Canadian Tire Services Limited offerings of the various portfolios (i.e. Financial Products, Loyalty Program, etc.) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits.

**What**you’ll** do**
- Protect the integrity and security of customer account information
- Shape a positive customer perception of Canadian Tire
- Build customer confidence in our ability to provide service
- Maintain accurate customer information
- Develop effective relationships to contribute to a positive work environment
- Understand and service customer needs - "owns the moment"
- Take opportunity to provide customers with relevant products & services
- Take responsibility for continuous learning and development

**What you bring**
- Bilingual in both French and English
- Excellent verbal and written communication skills
- Superior problem solving abilities, and solid decision making skills
- Active listening skills
- Computer knowledge and experience
- Demonstrated passion for driving an exceptional customer experience
- Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.
- Demonstrated active listening, professional verbal communication skills
- Demonstrated aptitude to learn and support with basic browser-based functions

Our current department hours of operation are
**8**:00am -**8**:00**pm**,**Monday to Friday,**
**8:00am - 6:00pm Saturday and Sunday**.**

Your scheduled shifts will vary according to business needs and the individual's given available time frames. Availability requirements range between days, evenings and weekends.- Reference Check
- Credit Checks
- Criminal Background CheckGlobal Sanctions and PEP screening
- Checks completed by our recruiting team within the previous 4 years will be considered

**About Us**

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

**Our Commitment to Diversity, Inclusion and Belonging**

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better..

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