Call Center Representative/customer Service

4 months ago


Welland, Canada Kingston Online Services Full time

**Job Summary**:
As a Call Center Representative/Customer Service Assistant at our Internet Service Provider, you will be the primary point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction by addressing concerns related to our products and services.

**Responsibilities**:
Assist customers with account management, including service upgrades, downgrades, billing adjustments, and cancellations.

Provide information on product features, pricing, and promotions to help customers make informed decisions.

Handle customer complaints or escalations with empathy, ensuring issues are resolved promptly and to the customer’s satisfaction.

Work closely with other departments, such as sales, technical support, and billing, to ensure a seamless customer experience.

**Qualifications**:

- High school diploma or equivalent.
- Basic computer skills.
- Excellent problem-solving abilities with a focus on customer satisfaction.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and the ability to remain calm under pressure.

**Job Types**: Full-time, Part-time

Pay: $22.75-$26.45 per hour

Expected hours: 18 per week

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

**Education**:

- Secondary School (preferred)

Work Location: Hybrid remote in Welland, ON L3B 3Z6



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