Food and Beverage Service Staff

2 weeks ago

Toronto, Canada CEM Resorts Full time

The Food and Beverage Service Staff is responsible for providing excellent customer service while serving food and drinks to guests in the resort’s restaurants, bars, and other food and beverage outlets.

**Key Responsibilities**:

- Greet guests in a warm and friendly manner, take food and drink orders, and serve food and drinks in a timely and efficient manner.
- Set up and maintain the cleanliness of dining areas, ensuring tables are properly set and reset between guests.
- Ensure all menu items are prepared to the highest quality standards and in accordance with the resort’s specifications.
- Handle cash and credit card transactions accurately and efficiently.
- Respond to customer complaints in a professional and timely manner, seeking assistance from a supervisor when necessary.
- Maintain a thorough knowledge of the resort’s menu offerings, including daily specials, and be able to answer customer questions about menu items and ingredients.
- Attend all scheduled staff meetings and training sessions as required.
- Maintain a high level of personal hygiene and grooming, adhering to the resort’s dress code at all times.

**Requirements**:

- High school diploma or equivalent
- Prior experience in a food and beverage service role is preferred but not required
- Excellent customer service skills
- Ability to work well under pressure and in a fast-paced environment
- Good verbal communication skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to stand and move around for extended periods of time
- Ability to lift and carry heavy trays, dishes, and equipment

**Benefits and Perks**:

- Competitive salary
- Health insurance and other benefits packages
- Opportunities for advancement and professional development
- Employee discounts on food and beverage and other resort amenities
- A supportive and inclusive work environment

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