Medical Receptionist

4 months ago

Toronto, Canada Sunnybrook Plastic Surgery Associates Full time

**JOB DESCRIPTION**

**Title: Medical Receptionist (Part Time 22.5/week)**

**Location**: Sunnybrook Health and Science Centre - Plastic Surgery Division

**Industry**: Healthcare

**Experience**: 1-year minimum

**Start Date**: as soon as possible

**Position Summary**:
The Medical receptionist serves as the primary point of contact for patients and visitors, delivering exceptional customer service and ensuring the seamless operation of the front desk. This role is pivotal in maintaining clinic flow and supporting both the clinical team and patient care coordinators.

**Work Arrangement**:
This position requires in-person attendance and cannot accommodate remote or hybrid work arrangements.

**Key Responsibilities**:

- Customer Service: Greet patients and visitors, addressing inquiries and providing a welcoming atmosphere.
- Communication Management: Answer and direct phone calls, take messages, and handle inquiries promptly. Relay messages and information between patients and medical staff accurately. Process incoming faxes and respond to requests in a timely manner.
- Front Desk Management: Maintain a clean and organized reception area.
- Clinic Flow Management: Ensure smooth operations and efficient patient flow throughout the clinic.
- Administrative Support: Assist the clinical team and patient care coordinators with various tasks.
- Appointment Management: Schedule and confirm patient appointments, following up as necessary.
- Record Keeping: Enter patient data into the electronic medical records (EMR) system efficiently, maintaining accurate and organized patient records. Ensure confidentiality and compliance with HIPAA regulations.
- Office Supply Management: Oversee inventory and order office supplies as needed.
- Payment Processing: Handle payment collections and manage related documentation.
- Additional Tasks: Perform other duties as assigned by the office manager.

**Qualifications and Requirements**:

- Degree or diploma in medical office administration
- Minimum of one year of experience as a receptionist in a hospital or healthcare setting
- Proficient computer and IT skills, including knowledge of electronic medical records (EMR) systems, Outlook, Word, Excel, and PowerPoint. Previous experience with EMR (Accuro) is an asset
- Excellent communication and interpersonal skills
- Strong organizational skills and the ability to handle multiple tasks simultaneously with strong attention to detail
- Ability to handle sensitive and confidential information with discretion
- Ability to work independently and as part of a team in a fast-paced environment
- Demonstrated empathy, compassion, and patience when dealing with patients and their families
- Ability to demonstrate initiative by taking on tasks and additional responsibilities proactively

**Compensation**:$18 - $20/hour depending on level of experience + 4% vacation pay

**Job Type**: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 22.5 per week

Schedule:

- Day shift

Work Location: In person

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