Director, Research
7 months ago
**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Do you have a passion for leveraging consumer and market research to help solve a business problem? Do you want to pursue a career with a global brand that offers great work-related benefits? Do you thrive in a matrixed organization and have a can-do attitude? If you do, the Visa has an exciting opportunity for you.
**The Director Research and Insights **will be a critical member of the Canada Marketing team in Toronto, directly reporting to the Vice President, Marketing. This position will also collaborate closely with the North America Insights & Analytics team. In this role you will use your passion for insights and skills in research to tell compelling stories, and to advance Visa and clients key strategic initiatives in Canada and across North America.
In this role you will,
- Build a dynamic insights plan that reflects the Canada business’ needs, evolves with the company’s changing priorities, and meets and exceeds the objectives set out for the Canada Research and Insights function
- Develop a network of research vendor partners in Canada that offer world class innovative methods and quality solutions, and ensure sufficient resources and capabilities in support of both internal Visa and external client research needs
- Collaborate with North America and Global Insights & Analytics colleagues in cross-support at the regional and global level, and develop and share best practices across the entire company
- Partner with various Visa Canada teams (e.g., marketing, product, strategy, sales, Visa Consulting & Analytics, and Marketing Services etc.) to proactively gauge their needs, build the right studies/programs, and deliver compelling insights/solutions to meet/exceed their needs
- Have strong expertise in all aspects of consumer and market research and serve as research and insights SME to Visa Canada functions and Visa’s clients
- Synthesize data from diverse sources and convert numerical information into actionable insights to drive business decisions
- Have a strong understanding of the payment industry in Canada, including traditional stakeholders and new fintech providers, and use the knowledge to guide the design and execution of research programs to ensure they are relevant and forward looking
- Have strong executive presence, in both ongoing interaction and research presentations
- Remain current on research and insights trends, seeking continuous improvement in how we design and executive research, and work with the team to build an extraordinary insights function You will be a leader operating according to Visa’s leadership principles in every aspect of your role
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**
We are looking for a strong analytically oriented leader who is looking for their next opportunity to grow and develop their skills further.
**Basic Qualification**:
- 12+ years of work experience conducting or leading primary research (i.e., questionnaire design, fieldwork management, research analysis, insights development), ideally with a mix of experiences on both vendor and client sides
- Bachelor’s degree or advanced degree with 10+ years of research experience
- Demonstrated success in using market research to drive insights and strategic initiatives that lead to business decisions
- Intellectually curious and analytically rigorous initiative-taker with strong desire and willingness to understand and pressure test data. Impeccable eye for detail with an ability to see the bigger picture. Exceptional planner and proactive problem solver. Strong written and verbal communication and presentation skills, including the ability to translate analyses into easily digestible stories for senior management and client consumption, Must be fluent in English
**Preferred Qualifications**:
- 15+ years of work experience conducting primary research (i.e., questionnaire design, fieldwork management, research analysis, insights development) with a bachelor’s degree, or 12+ years of experience with an Advanced Degree (e.g., Masters, MBA)
- Master’s degree in Consumer B
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