Business Data Analyst

1 month ago

Brampton, Canada Canadian National Railway Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Business Data Analyst is responsible for analyzing, reporting, and measuring Key Performance Indicators (KPIs) on the operational services (e.g. rail, terminal, truck) by mining critical data and driving fact-based recommendations to Intermodal leadership team with the ultimate goal of balancing operational performance with CN’s commercial commitment to its customers. The position within the Customer Service team contributes to CN’s Intermodal offering by combining in-depth functional knowledge of rail, truck, terminal operations, and customer commitments with expertise in data analysis and reporting.

**Main Responsibilities**

**Analysis**
- Manage and analyze large sums of data across various CN platforms in order to improve quality and access to critical information network wide
- Source, evaluate and analyze data from both commercial and operational point of view to provide detailed information for decision makers and stakeholders in both functions
- Help build customer score cards that provide qualitative and historical view of CN’s performance
- Use multiple internal cross-functional data sources to consolidate data and make recommendations regarding gaps or areas of improvement in terms of service
- Support the development and implementation of tools and processes that assist in Customer Service reporting and automation
- Perform data analysis that provide direction on strategic decisions regarding train, terminal and truck performance
- Design and develop reporting solutions to drive business decision making
- Work with end-users to deliver self-serve analytical tools that increase user autonomy and eliminate redundant data mining
- Map business processes and identify areas for automation and improvement
- Work with Analysts to drive adoption of modern tools such as Tableau and Power BI
- Define measures, KPIs and build comprehensive dashboards

**Equipment Planning**
- Support daily execution of the Empty Movement Directive plan, delay in the network and empty pipeline report
- Adjust and communicate across all Marketing and Operations stakeholders
- Leverage data to identify gaps and propose solutions to resolve short
- and long-term challenges

**Stakeholder Engagement**
- Engage stakeholders and participate in meetings and sessions to understand impacts of team’s work on each stakeholder’s metrics
- Focus on bridging gaps between Sales, Service and Intermodal Operations
- Manage and maintain relationships, communication and collaboration with internal customers
- Analyze, clarify and prioritize Intermodal project requirements for Customer Service

**Working Conditions**

The role has standard working conditions in an office environment with a combination of regular workweek and weekends when necessary. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role requires mínimal travel.

**Requirements**:
**Experience**

Data Analysis
- Between 3 to 5 years of data analysis experience
- Experience working with large volumes of data
- Experience working with Systems, Applications and Products (SAP), Software Requirements Specifications (SRS) and SAP Business Objects

**Education/Certification/Designation**
- Bachelor’s Degree in Computer Science, Engineering, Mathematics, Business Administration

**Competencies**
- Develops solutions that align with customers’ expectations to increase satisfaction
- Shares timely information within and across functions to get things done effectively
- Applies analytical thinking to make recommendations that pursue sustainable performance
- Is agile in responding to the rapid evolution of the industry and of technology
- Deals with pressure and change by staying calm to quickly adapt to changes & fast paced working environment
- Continuously innovates to create value, without compromising on safety and quality
- Ability to implement innovative solutions while engaging multiple stakeholders
- Ability to synthesize data, and present it in a manner that will enable influence without authority

**Technical Skills/Knowledge**
- Basic understanding of transportation industry and KPIs*
- Knowledge of Tableau and Power BI
- Knowledge of various data bases such as Database 2 (Db2), Netezza, and Oracle*
- Understanding of Electronic Data Interchange (EDI) as well as Business to Business (B2B) information flows and process
- Knowledge of Tran

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