Client Engagement Coordinator, Canadian

3 weeks ago

Ottawa, Canada Accreditation Canada Full time

**Terms**: Full-time permanent

**Salary**: Commensurate with experience

**Location**: Ottawa (Hybrid Work Model)

**ABOUT THE ROLE**:

- The Client Engagement Coordinator is a member of HSO’s Accreditation Canada team playing a key role in supporting clients throughout their accreditation journey. As the Accreditation Coordinator, you will employ a strengths-based approach to help build the capacity of clients to plan for accreditation, to prepare for the onsite visit by accreditation surveyors, to provide post-survey support and to support organizations on their continuous quality improvement learning journey. You can take joy in working alongside and learning from other dedicated and compassionate team members across Accreditation Canada and Health Standards Organization.

**Main Responsibilities**:

- Project manage the survey processes from end-to-end to support of the organization’s accreditation journey.
- Support your team to become proficient in planning and implementation and maintaining a focus on quality while working efficiently to meet targets.
- Being the face of the accreditation process, from orienting new clients, to assisting them along the way to their accreditation journeys, you’re their go to person when responding to inquiries.
- You’ll build meaningful relationships with new clients and strengthen existing ones, as you support them in their accreditation journey.
- Always keep the client in mind when proficiently reviewing survey reports and subsequent client feedback to strengthen the future of their healthcare services.
- Provide advice and guidance to the organization on their use of the digital platforms, accreditation process, and standards interpretation.
- Collaborate to contribute to the culture of our workplace by staying positive, engaged in the work you do and energized by the difference you’re making.

**Must Have Qualifications**:

- University degree, or equivalent experience, in a related field, such as Healthcare, Social Services, or Business Administration.
- 3+ years of progressive and varied experience in client services (ideally within the field of healthcare or social services).
- Outstanding interpersonal and communication skills. You’ll be interacting daily with our valued client organizations and our Canadian Accreditation team.
- Demonstrate problem-solving skills to identify root causes of challenges and develop effective solutions in a team-oriented environment.
- Thrive within a collaborative team-oriented environment.

**Desired Qualifications and Attributes**:

- Are familiar with our standards, programs and accreditation process.
- Change management champion.
- Mindset of working efficiently to achieve quality targets.
- Indigenous cultural safety and humility related knowledge or experience.

**WHAT YOU CAN EXPECT**:
**In Your First 30-90 Days**:

- Complete Health Standards Organization orientation program with other new employees to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Complete your orientation program to your role, meeting regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role.

**What We Can Offer To You**:

- Hybrid work model.
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time-off programs, including office shutdown during last week of December.
- Professional development support.
- A culture that measures and values psychological safety, inclusion and engagement.

**WHO WE ARE AND WHAT WE DO**:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.

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