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Guest Services Manager

5 months ago

Sherwood Park, Canada Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park Full time

**Job description**

**Guest Service Manager Responsibilities**:

- Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Implementing procedures to improve services offered with the aim of attracting more customers.
- Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
- Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
- Understanding what guest expectations are and anticipating problems in order to prevent complaints.
- Acting as a link between guests and hotel management.
- Attending meetings with management to discuss problems and strategies for improvement.
- Handling cash or payments made by credit card.
- Understanding safety and emergency procedures.
- Working desk manager
- Available all weekends due to business needs
- Backup Night audit trained

**Salary**: $19.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person