Business Analyst
2 weeks ago
Business Analyst, Service Operations
L3HARRIS WESCAM Division
Toronto/Hamilton, Ontario
About L3HARRIS WESCAM
As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro1-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.
About the Role
Primary Responsibilities
- Act as the lead for new implementations and continuous improvement of existing business systems, processes and policies for service operations.
- Lead workshops to gather requirements and convert into use case, training instructions and departmental practices
- Provide support for project management and report weekly updates to the management team
- Create project business cases - by interfacing with the management team - to analyze processes, determine project scope, define resource, budget, timelines and document the deliverables
- Work with users, management and other business units to investigate issues and make recommendations and implement required changes, including training of users.
- Recommend and maintain business system user procedures, system documentation, and standard work instructions to maintain Quality documentation.
- Develop strong working relationships with the Customer Service, Service Centers, Supply Chain, Materials, Quality, Planning and Finance teams
- Develop functional software design documents. Work with developers in production of technical design documents. Ensures the technical design conforms to functional requirements.
- Participate in System Integration testing and User Acceptance testing with the business users to ensure a high quality delivery of software updates and process changes
- Provide status reports to the executive sponsor or other stakeholders as required
- Skilled troubleshooting experience to diagnose the root cause of an issue and make recommendations
Required Capabilities
- Strong knowledge of Tier 1 ERP Applications preferably Infor LN and material forecasting systems
- Strong knowledge of Customer Service and Supply Chain business processes
- Strong knowledge of Lean Manufacturing concepts
- Experience in gathering requirements for and understanding complex work flows across multiple departments
- Strong analytical problem solving and investigative ability
- Excellent written and verbal communication skills
- Technical business writing skills is an asset
- Knowledgeable with SQL queries and report development is an asset (MS SQ, SSRS, PowerBI)
- Project Management experience (PMP nice to have)
- Proficient with Microsoft Office Suite of tools including Excel, Word, Project, Visio, and Power Point
- Ability to lead meetings with stakeholders of all levels
- Ability to prioritize workloads
Desired Education and Experiences
- Relevant College Diploma or University degree or equivalent work related experience
- Project management designation not required but experience leading projects is an asset
- Business experience in Aerospace or Service environment with Product Data Management tools would be an asset
- Customer Service experience and asset but not required
- Must be eligible to meet requirements for Controlled Goods Program (CGP)
- Knowledge of ISO9000/AS9100 standards a plus
- Green Belt certification or experience with lean processes
About L3Harris Technologies
In July 2019 - L3 Technologies and Harris Corp merged to become L3Harris Technologies, becoming an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains.
Our customers perform on the world’s most challenging front lines. They trust us to keep them prepared for what’s next. We combine speed, innovation and flawless execution to give people confidence and security in the world ahead.
As we relentlessly pursue new ideas, we know that everything we bring to market must deliver, without fail, every time. The urgency of our quest is matched by our commitment to the people we serve.
In a world of ever accelerating change, threat environments move fast. We move forward faster, delivering industry-leading value.
Our work environment is both challenging and dynamic - our physical environment is state of the art. Here’s what you can expect as an L3Harris WESCAM employee
- Brand new, custom-built 330,000 sq ft Engineering and Production facility atop the Waterdown escarpment in Hamilton
- Close to hiking paths along the Bruce trail
- Ev
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