Ag Technical Support

7 months ago

Winnipeg, Canada Reesink Canada Full time

Reesink Canada Dealer Network

Reesink Canada Wholesale

**Primary Location**:
**Manitoba, Saskatchewan or Alberta.**

**Function**: Technical Support Representative.

**Onsite/Remote**:Remote Position.

**This is not a IT position**

**Must reside ready to work in Canada to be considered for this position**

"
**Technical Support Representative"**

Reesink Canada Wholesale has a full-time,
** Ag Technical Support** opening. This position will provide technical support to Reesink Agriculture

**This is a opportunity to join a growing fast company that is expanding across Canada**

**Responsibilities**:

- Represent Reesink products as they are sold into the market.
- Resolve customer support cases in a timely manner via telephone calls, site visits, office calls, etc.
- Work with Dealer Service Managers, field technicians to improve repair processes and to communicate troubleshooting standards.
- Work with product managers to improve current product offering.
- Deliver In-Class & on-the-job training to support Reesink’s development including efficient delivery, install and trouble shooting procedures.
- Support the parts department inquiries by providing the Support to the Dealer and Reesink parts employees.
- Ensure that all persons who are required to utilize the systems are adequately provided the necessary training including any updates, changes, revisions to the placement are communicated.
- Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, factory PIP’s, facilitate product repairs and address other administrative tasks as required.
- Communicate with manufacturers to identify common failure causes and receive information related to product life.
- At times climb onto equipment in the field to demonstrate the use of technology to customers.
- Follow up on training needs and issue to determine if it is a ensure and or system issue, provide the report for resolution.
- Coordinate all Dealer technical training activities based on sale timeline for end user based on product, service, new program, new customer.
- Plan for visits with service managers and branch manager to assist in any area that had been identified as problematic, such as recurring part identification issues.
- Work with Agrifac technician personal for troubleshooting.
- After-hours support required during peak season.

**Qualifications**:

- Licensed heavy equipment licence with min of 4 yrs of experience.
- Exceptional communication skills - ability to effectively present technical information and train new users.
- Technical understanding of computer networking and servers.
- Customer service oriented.
- Ability to learn heavy equipment operation for the purpose of demonstration and training.
- Knowledge of and experience with Agricultural equipment and technology is preferred.
- Experience with wireless network infrastructure and support also preferred.

**Travel**:

- Up to **50**% travel is likely (primarily by automobile) for day trips within the dealer territory.
- Infrequent air travel is required to attend training sessions, equipment trade shows, or as otherwise required.

**Minimum Physical Requirements**:

- Lift bulky objects.
- Standing, walking, using hands, talking, hearing.
- Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

**About Reesink Canada**:
Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally. Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities. This provides an excellent match with Royal Reesink’s growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.

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