Workforce Specialist

2 months ago


Halifax, Canada Eastlink Full time

**Duties and Responsibilities**:

- Provide real-time support to operations and contractor technicians
- Identify process and/or training gaps through daily interactions with field operations
- Provide feedback in order to facilitate process improvements
- Take initiative to support continual improvement
- Key feedback channel for system and service issues
- Interacts with other Eastlink departments to resolve customer issues quickly and with 1st call resolution

**Qualifications**:

- 1-2 years’ experience providing technical related support in a service related organization
- Customer Service Focused
- Time Management Skills
- Strong Communications skill, both written and oral
- Flexible / Adaptable
- High sense of Accountability
- Technically inclined; Excel, word, and outlook usage is high and will need to be comfortable learning and working with our internal software programs.
- Intermediate knowledge of telecommunications and the cable / entertainment business an asset
- Ability to work in a 7 day /week, multi-shift environment

Employees who work from home are occasionally required to attend in-person meetings in the workplace.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here


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