Dispatcher

2 weeks ago


North York, Canada Wasteco Full time

**Are you ready to sit in the best seats in the house?**

Wasteco is a leading high impact Canadian owned company with strong entrepreneurial roots that is committed to providing solid waste management and recycling solutions for industrial, commercial and institutional (ICI) customers coast-to-coast in Canada. You have waste, we have solutions. We work with you to find the best solutions for your needs using the latest innovations in our industry.

**Reports To**: Operations Manager

**Shift**:Tuesday - Saturday

**Locations: Toronto**

**Summary**

The Dispatcher is responsible for the scheduling and dispatch of drivers, work crews and emergency repairs rendered outside the place of business. The Dispatcher's responsibilities also consist of assigning drivers to trucks and providing accurate directions to pickup and delivery facilities. The role includes providing support in a fast paced, high call volume office environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner.

**Job Duties**
- Schedule and dispatch trucks, with goal to book the most timely service possible
- Direct the pickup and delivery activities of drivers
- Provide accurate directions for pickup and delivery services
- Schedule and dispatch workers, work crews or service vehicles to appropriate locations according to requests, specifications, or needs, using radios or telephones.
- Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
- Oversee all communications within specifically assigned territories.
- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
- Arrange for necessary repairs in order to restore service and schedules.
- Adhere to corporate and departmental policies and procedures

Dispatch and Customer Service
- Answer phones and fill out dispatch sheets and other logs as required
- Dispatching “call-in” pickups to appropriate drivers
- Provide dispatch support for drivers as necessary
- Manage driver routes and productivity of drivers efficiently
- Contact customers to assist drivers on route
- Manage in live time the customer issues as reported

Route Sheets
- Ensure route sheets are correct after driver check in
- Check in drivers
- Assign carry over calls to routing for next day
- ensure all calls scheduled
- Build route sheets for routes
- Manage productivity of these service types to ensure maximum daily route productivity by drivers is achieved
- Implement “live dispatch” to Roll Off as required
- Daily closing of routes in Trux
- Manage disposal tickets as needed
- Manage driver tickets as needed
- Container Delivery
- Schedule container delivery, removals and repairs
- Coordinate bin availability with container shop and ensure that they prepare bins as necessary
- Process new customer bin delivery and forward paper work to sales and operations staff as required
- Performs other duties as required

**Job Requirements**
- One to three (1-3) years’ dispatching and/or route planning experience
- University degree or college diploma required
- Computer literate and able to work well in a team-oriented and pressure filled environment

**Position Benefits**
- A competitive compensation package
- An employee benefit package including Medical, Dental and Vision Coverage
- RRSP matching program

**Want to be part of Wasteco for the long haul? Join our Team**

At Wasteco we strive to create and accessible environment. If you require accommodation during the hiring process we will be happy to assist you.

**Salary**: $58,000.00-$60,000.00 per year

Schedule:

- 10 hour shift
- Day shift

Work Location: In person

Application deadline: 2023-07-14


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