Call Taker

2 weeks ago

North York, Canada Allfix Service Group Ltd Full time

Are you friendly, outgoing, and good at talking with people? Can you provide excellent customer service? Are you computer and telephone savvy?

As a valued employee, you would be the face of the company and the first person our clients speak to. You will be a vital link between our clients and our Dispatchers, and your responsibilities will include (but limited to):

- Receiving calls from potential and/or returning customers
- Be friendly
- Communicate clearly and audibly
- Always represent the company positively
- Capture accurate customer information including Name, Telephone#, Address, Location, required service, and any other relevant information.
- Maintain a high level of professionalism, friendliness, and efficiency at all times
- Submit all relevant information to the Service Dispatcher
- Following up with customers, suppliers, and field techs
- Assigning jobs to field techs
- Communicating with customers, techs, and staff via company messaging system

**Requirements**:

- A friendly disposition
- Clear communication, organizational, and team working skills with the ability to multitask - in a fluid environment
- The ability to take direction and learn on the go
- Ability to handle a high volume of phone calls with patience, respect, and a calm manner.

Preferable: Previous Customer Service Experience

PLEASE NOTE:

- Long-term position with plenty of potential for quick advancement, especially for those showing strong leadership skills
- Both full-time and part-time options are available
- Flexible position, offering both morning and evening shifts, in a casual, friendly, and fun environment, where we appreciate your energy and ideas
- Dispatcher positions are also available - but Dispatching experience is required

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $16.00-$19.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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