Manager, Food and Beverage Operations

2 weeks ago

Ottawa, Canada Marriott Ottawa Full time

**Outlets Manager**
**Reports To**:Director of Food & Beverage Operations

**BE PART OF MARRIOTT OTTAWA’S FUTURE**

Experience brilliant opportunities and a collaborative culture focused on advancing the art of hosting. Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests. With 489 Guestrooms, 36000 sqft of Event space, 26th floor Concierge Lounge, SPIN Kitchen & Bar, a Starbucks and crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.

Owned by InnVest Hotels, Canada’s largest owner & operator of hotels and focused exclusively on hospitality, Marriott Ottawa is preparing to begin a transformative, top to bottom renovation of all guestrooms, meeting and event space as well as all public areas, commencing in 2023, positioning the hotel to continue its storied legacy of hospitality excellence.

**YOU’RE A GREAT FIT IF YOU**:

- Flourish in a fast-paced environment with multiple priorities.
- Can see the big picture and act proactively with a solution-focused mindset.
- Know how to take care of people.
- Have the ability to “Respond to Cues”.
- Thrive on “Creating Personal Connections”.
- Can “Make it Brilliant”.

We are looking for a strategic and creative leader that will champion the Food and Beverage services to our guests including our restaurant SPIN and our Starbucks café.

**YOUR RESPONSIBILITIES MAY INCLUDE**:
**Managing Day-to-Day Operations**
- Supervise and manage day-to-day operations of the Outlets including quality and a high level of customer service.
- Ensures all service and sanitation standards in restaurant, bar/lounge, and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met.

**Leading Food and Beverage Team**
- Identify and facilitate the development of others through coaching and mentoring.
- Develop and monitor specific goals and objectives (daily).
- Ensures compliance with all food & beverage policies, liquor laws, food handling, standards, sanitation standards, and procedures.
- Encourages and maintains open, collaborative relationships with employees.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Handle guest inquiries and escalations from customers and ensure corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to the team, including standard setting.
- Identifies the developmental needs of others.
- Ensures employees are treated fairly and equitably.
- Facilitate ongoing employee training and development.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Oversees the financial aspects of the department including purchasing and payment.
- Read and visually verify information in a variety of formats.
- Perform other reasonable job duties as requested.

**JOB SPECIFICATIONS**:

- **Education/Experience**_
- Completed post-secondary degree, diploma or certificate preferably in Hotel and Restaurant Management, Hospitality, Business or similar.
- Have a minimum of 4 years experience in a food and beverage setting (restaurant, lounge, or bar) at a leadership or supervisory level.
- Previous payroll or timesheet experience (asset).
- Valid Certifications
- Smart Serve.
- Food Handlers.
- First Aid and CPR certification.
- **Complexity and Analysis**_
- Have a passion for providing great customer service.
- Able to work a flexible schedule.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Must be friendly and committed to a high level of guest service.
- Proficiency in Microsoft Office (Excel/Word/Outlook) and Micros P.O.S. system.
- Bilingual (English & French) preferred.
- **Supervision**:_
- Supervision: Responsible for leading Managers. Demonstrated leadership skills and ability to coach and develop Associates. Provide a positive work environment for all team members.
- **Financial Responsibility**:_
- Financial Responsibility: Monitoring productivity towards achieving overall financial goals.
- Participation in the development of the annual business plan and monitoring departmental expenses

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our

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