Technical Support Specialist

4 weeks ago


Ottawa, Canada Mitel Full time

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Overview:
**Responsibilities**:
- Provide phone and Web based support on supported Mitel products and take the problem to resolution.- Provide accurate technical advice on the various aspects of hardware specifications, installation and maintenance regarding the software solutions.- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.- Delivers fixes in the form of software patches where applicable or recommending upgrade to proper load with issues known to be resolved.- Carry a rotating 24/7 after hours support pager once fully trained.- Responsible for ensuring escalated cases have proper notes and performing individual case review- Dealing with escalated customer issues handed down from management/team lead.

**Requirements**:
- Bachelor’s degree or 3-year College Diploma preferred; or high school diploma + relevant experience- 5+ years of computer related experience.- 5+ years of customer support experience.- A strong customer focus is essential.- Professional and effective communication and presentation skills.- Able to multi-task, work on more than one customer issue at a time and prioritize and change focus as required.- Well organized, results-oriented team player.

Additional Preferred Skills:
- Microsoft Certification- Mitel 3300 and MiCollab I&M certifications- Wireshark and network diagnostic tools

For more information, visit

Why Mitel

or follow us on LinkedIn

here

- _
- _
- or call_
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- 1-469-574-8100._
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- Mitel will consult with all applicants with disabilities who request accommodation to ensure that the accommodation provided is suitable for the applicant’s individual accessibility needs._

LI-MW1



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