Camp Director

4 weeks ago

Montréal, Canada Laurus Lifestyles Inc Full time

Position Summary

In the role of Regional Manager, you will assume a critical responsibility in driving the overall success of our organization. Your primary focus will be overseeing the management and operations of multiple locations. This challenging and dynamic position demands a strategic thinker with exceptional leadership skills and a commitment to team development. As the Regional Manager, your key duties will include managing seasonal and part-time staff, designing and implementing training programs, conducting interviews, and ensuring the consistent delivery of high-quality programs across all locations.

Key Responsibilities

Staff Management:

- Oversee and manage contractual staff members across various locations.- Ensure compliance with organizational standards and legal requirements.
- Utilize Agendrix for staff scheduling and approve worked hours, ensuring accuracy and compliance with organizational policies.

Training Programs:

- Develop comprehensive management training programs.- Adapt counselor training programs to meet location-specific needs.
- Continuously update and enhance training materials to align with industry best practices.

Documentation:

- Create and maintain a master staff list for all locations.
- Add new staff members to communication platforms such as Slack.

Meetings and Workshops:

- Conduct Managers Meetings and Workshops to align objectives and expectations.- Set roles and expectations for Location Managers and their management teams.- Check in on all locations weekly to ensure consistency and address issues.
- Conduct weekly Location Manager Meetings for updates, feedback, and planning.

Workflow Creation:

- Develop and implement efficient workflows for smooth operations.
- Restructure the hierarchy of management roles and create detailed job descriptions and responsibilities.

Program Management:

- Manage the creation and quality of camp programming, including the Juniors Program, leadership initiatives, and specialized training areas.
- Continuously improve the quality and delivery of all Laurus programs.

Competitive Edge:

- Ensure Laurus programs remain competitive and superior to other organizations.
- Implement strategies to enhance the organization's market position.

Financial Management:

- Implement a robust money collection system in collaboration with the Head of Customer Service, Customer Support Representatives, and Location Managers.

Human Resources and Management:

- Assist the HR department in the recruitment process for operational staff.- Manage Location Managers and HR processes.
- Conduct management evaluations and enforce discipline when necessary.

Communication and Coordination:

- Coordinate with the Head of Operations, Customer Support, HR, and Marketing to communicate clear goals to Location Managers.
- Act as the main point of contact between locations and the Director of Operations.

Crisis Management:

- Develop and implement crisis management protocols.
- Effectively address and resolve issues that may arise across locations.

**Qualifications**:

- Bachelor’s degree in Business Administration, Management, or a related field.- Minimum of two (2) years in project and staff management.- Minimum of two (2) years in childcare.- Proven experience in multi-location management.- Strong leadership, communication, and problem-solving skills.
- Familiarity with the camp and educational program industry is required.

Hard Skills:

- Google Workspace- Scheduling (preferably with Agendrix)- Programming (with Youth and Young Adults)
- Amilia (preferred)

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