Service Sales Representative

5 months ago

Greater Sudbury, Canada Total Power Limited Full time

**Summary**
The primary function of this role is to source, promote, quote, and follow up maintenance contract & repair sales opportunities needed to achieve annual goals, as well as supporting the existing customer base. Having a passion to deliver results that achieve and surpass gross margin and sales revenues forecasts is an essential part of this role.

**What You’ll Do - The Role**

**Contract Sales and Renewals**
- Execute the sale of generator maintenance/service agreements
- Manage and facilitate the renewal of all existing contracts in the territory
- Territory development:

- Identify, develop, and execute planning to penetrate and maintain accounts for sustainable business
- Prepare monthly renewals and send out to the customers at least 60 days in advance of the expiration date
- Follow up on all open renewals and work with customers to renew their contracts
- Provide budgets and forecasts as requested
- Visit and work with potential and existing customers to sell the Company’s generator maintenance agreements and SMART monitoring systems
- Actively pursue new and existing sales opportunities
- Create timely and accurate estimates and quotations and follow up on proposals to achieve monthly and annual goals
- Read and interpret specifications and create proposals for customers to meet project closing deadlines
- Preparing, coordinating, and making presentations
- Traveling the territory to identify, meeting and sell new generator service agreements as well as promote the other strengths and attributes of the Company
- Assist the Service Agreement Renewal team with “at risk” agreement renewals
- Develop and maintain a customer and prospect listing
- Take a proactive approach to resolving customer complaints and disputes
- Keep current all customer contact information, sales opportunities, quotes, update the status of all quotes and final disposition in Company CRM system
- Submit monthly reports summarizing prior month’s activities
- Present training seminars to end users.
- Provide service training for customers on codes and generator maintenance requirements.
- Recruit customers for CSA 282 generator maintenance training
- Learn and understand generator maintenance requirements pertaining to CSA 282/Life Safety generators
- Other tasks and responsibilities as may be required from time to time consistent with the growth and development of the organization and the position

**Repair Sales**
- Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts
- Timely and accurate estimating and quotations
- Assist with smooth and accurate project administration
- Regularly and accurately populate the company’s business tracking tools
- Develop and maintain a customer and prospect list
- Provide budgets and forecasts as requested
- Quotation follow up and track success rates
- Work with sub-contractors to provide repair total estimation information to customers where required
- Request and coordinate repair parts pricing and availability with the Total Power Parts Department
- Identify new service contract proposals
- Follow up on all quotations to gain customer approval to achieve annual sales targets
- Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations
- Meet and exceed Repair Sales Targets
- Open repair work orders where required
- Provide purchase orders to sub-contractors
- Work with technicians on unit down service calls to properly inform customer of situation. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe, and costs

**What You Need**
- French is not required but considered an asset
- Minimum 3 years of successful sales experience in a related or similar industry preferred
- Thorough understanding of sales and selling service agreements and repairs
- Electrical and mechanical aptitude/experience is considered an asset
- Excellent working knowledge of Microsoft Office and CRM software
- Valid Provincial Driver’s License in good standing and access to a reliable personal vehicle is required
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
- Excellent interpersonal and customer service skills

**Working Conditions**
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Lifting or moving up to 30lbs may be required
- Local travel required
- Some travel throughout Canada and USA required
-------------------------------------
- **Résumé**

La fonction principale de ce poste est de rechercher, de promouvoir, d'établir des devis et de suivre les opportunités de vente de contrats de maintenance et de réparation nécessaires à l'atteinte des objectifs annuels, ainsi que de soutenir la base de clients existante. La passion de fournir des résult

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