Rep, Buyer Support

3 weeks ago

Lavalouest, Canada Ritchie Bros. Full time

IAA Holdings, LLC,, a RB Global Company est à la recherche d’un représentant ou d’une représentante des services aux acheteurs souhaitant se joindre à son équipe à Laval, QC

IAA Holdings, LLC (IAA), a RB Global Company est l’enchère en direct et en ligne de véhicules récupérés la plus importante au Canada avec des succursales d’enchères en Colombie-Britannique, en Alberta, en Ontario, au Québec, et au Canada Atlantique. L'offre de service d'IAA à l'échelle nationale permet aux vendeurs d'uniformiser les processus dans tout le pays et offre aux acheteurs la plus vaste sélection de véhicules récupérés au Canada. IAA compte plus de 7000 employés compétents et plus de 200 installations aux États-Unis, au Canada et au Royaume-Uni.

Responsable de toutes les activités quotidiennes liées aux processus d'assistance aux acheteurs et aux clients afin de répondre à leurs attentes en matière de service à la clientele.

**Fonctions et responsabilités du poste**
- Responsable de la croissance et du maintien des relations avec les acheteurs et les vendeurs d'Impact.
- Établir, renforcer et entretenir les relations avec les principaux fournisseurs de la division de remise en marché des véhicules.
- Veiller à ce que les pratiques et les processus les plus efficaces soient mis en place pour certains comptes afin de se conformer aux différents niveaux de service requis pour chaque compte.
- Le ou la titulaire du poste est directement responsable des activités liées aux concessionnaires, à la remise en marché des véhicules et à l’achat de véhicules, ainsi que de l'augmentation de la participation des concessionnaires et de l'élargissement de la clientèle sur le territoire qui lui a été attribué.
- Appuyer les efforts dans le secteur des parcs automobiles, des véhicules de location, des sociétés de crédit-bail et de financement, des véhicules de location, et des véhicules vendus par des entreprises.
- Résoudre les problèmes et les plaintes des clients en prenant des mesures immédiates de manière autonome ou en orientant le client vers le gestionnaire approprié.
- Travailler avec le service marketing des entreprises pour lancer des programmes de publicité et de promotion destinés à améliorer les offres des fournisseurs.
- Se tenir au courant des innovations en matière de produits et de services, de l'évolution des besoins des clients, des conditions du marché et des concurrents, et adapter la stratégie de vente et d'achat en conséquence.
- Mesurer et gérer les attentes des fournisseurs grâce à des évaluations trimestrielles.
- Organiser des réunions hebdomadaires avec les clients afin d'augmenter et de maintenir leur volume respectif.
- Développer une connaissance approfondie de la partie acheteur du système ASAP pour être en mesure de repérer les problèmes et de les résoudre.
- Effectuer d’autres tâches qui lui sont assignées.

**Scolarité**:

- Diplôme d’études secondaires ou supérieures

**Années d’expérience**:

- 3 à 5 ans

**Âge requis**:

- 18 ans et plus

**Exigences du poste**:

- Posséder une connaissance approfondie de l'industrie de la réparation automobile.
- Bilinguisme : anglais/français.
- Excellentes compétences en matière de communication orale et de présentation.
- Capacité à établir des relations de travail durables.
- Maîtriser la suite MSOffice.
- Compétences en matière de gestion du temps.
- Attitude positive et ouverte.
- Apparence professionnelle et soignée.
- Doit avoir l'esprit d'équipe, car une interaction efficace avec les collègues est essentielle.
- Le sens de l'organisation et le souci du détail sont nécessaires.
- Très bonne compréhension des méthodes de promotion et de vente des produits et services.
- Doit pouvoir représenter Impact lors des événements, conférences et salons professionnels de l'industrie.

En contrepartie de vos excellentes compétences et capacités, nous vous offrons un ensemble d'avantages sociaux, notamment : une assurance maladie, des cotisations de contrepartie de l'employeur à un REER, une assurance invalidité courte durée/invalidité longue durée, une assurance vie/décès accidentel et mutilation, des options d'achat d'actions pour les employés.

Encan d’auto Impact est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Encan d’auto Impact est un lieu de travail sans drogue.

**English Version**:
IAA Holdings, LLC (IAA), a leading provider of loss recovery services to the insurance industry in Canada, has an opening for an Buyer Support Representative at our facility in Laval, QC

IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA's national service offering allows sellers to standardize processes across the country and provides buyers with Canada's most extensive selection of salv

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