Member Services Lead

1 week ago


Nelson, Canada Kootenay Co-op Full time

SKILLS
The Member Service Floor Lead must have and continue to develop knowledge and skills in the following areas:

- Excellent customer service skills, diplomacy, and the ability to develop and maintain favorable relations with customers, staff, and vendors
- Self-motivation and direction
- Excellent knowledge of cash procedures and daily schedule
- Reliable and responsible
- Familiarity with the resources at the customer service desk
- Ability to follow through on tasks, multitask and prioritize
- Knowledge of the resource people in the store for various areas of expertise.
- Basic computer skills
- Impeccable attendance & punctuality; ability to clock-in/out accurately
- Knowledge of whole, natural, and organic foods and the impact consumer choices have on local farmers, producers, and communities
- Cooperative, respectful communication skills
- Ability to approach problems with a positive attitude and have creative, constructive solutions on hand
- Ability to handle stressful situations in a calm manner
- Basic understanding of the cooperative movement and what makes us different
- General product knowledge, such as location of items or categories within the store / To become familiar with the products and resources the co-op

has to offer and know their location.

DUTIES AND RESPONSIBILITIES
- Provide excellent customer service to members and non-members in the store
- Assist with the general flow of customers at the front, including assisting with grocery bagging, carry-outs and processing customer transactions on

till when needed
- In the absence of the Floor Supervisor, lead the floor staff through their day, which includes being aware of cashier breaks to ensure excellent till

coverage, giving direction for tasks in the department or directing them for further coverage in other departments to ensure efficient use of time,
and ensure timely communication to cashiers regarding daily schedule changes
- Assist cashiers with till procedures and difficult customers
- Assist and direct cashiers in maintaining store cleanliness and organization i.e.: fronting, facing, sweeping
- Assist customers with resources at the customer service desk including cooking class sign up, kids cards, home shops, refunds/returns, new member

sign ups, etc.
- Develop and maintain an up-to-date understanding off all member services and marketing initiatives
- Assist with marketing/customer service initiatives, including ensuring in-store publications are available to customers
- Convey customer needs and concerns, including pricing errors, not already being addressed to the front end manager or relevant department manager
- Comply with the policies and procedures set out in the Employee Policy Handbook and the Health & Safety Manual
- Support the Member Service Admin team as needed
- Other duties and fill-in as required.

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Paid time off

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift

Work Location: In person


  • Manager, Assurance and Accounting

    Found in: Jooble CA O C2 - 1 week ago


    Nelson, BC, Canada CapServCo Limited Partnership Full time

    Assurance Manager [Non-Audit], Privately Held Business Group Where everyone's friendly and helps each other out? Except here we're all professionals and there isn't a mayor or a general store. What we're trying to say is that we're a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada,...


  • Nelson, Canada Selkirk College Full time

    **Manager, Student Housing**: Reporting to the Director of Facilities & Business Services, the Manager, Student Housing is responsible for the operation of Selkirk College Student Housing. With a strong focus on providing an exemplary student experience, the Manager oversees all aspects of the Student Housing operation, ensuring that Student Housing are run...


  • Nelson, Canada Kootenay Insurance Services Ltd Full time

    We are looking for customer service oriented individual to join our team. Our organization values you and recognizes the power you have to create success for yourself and for Kootenay Insurance. We offer the stability and resources of a leading, locally-based organization, an employee focused culture that values your individual contribution and a commitment...


  • Nelson, Canada Kal Tire Full time

    **Temporary Tire Technician - **Bake**r St**, **Nelson**, BC** Are you on the lookout for a company that appreciates your hands-on skills and offers you paid training & and flexible hours? Look no further! At Kal Tire, we are excited to welcome Temporary Automotive **Tire Technician**s** **to join our team at our **76 BAKER ST**,** **NELSON**,** **BC**,**...


  • Nelson, Canada Whitewater Ski Resort Full time

    Whitewater Ski Resort - Supervisory - Full Time | - Seasonal - 602 Lake Street Nelson - 1 position available - Accessible Employer: No - Open to International applicants with valid Canadian Work permits: Yes Posted on July 25, 2023 JOB SYNOPSIS: Under the direction and supervision of the Indoor Operations Manager, you will lead the Food and Beverage team...

  • Assistant Ece

    3 days ago


    Nelson, Canada Little Kootenay Sprouts Daycare Full time

    Education: College/CEGEP - Experience: Experience an asset - or equivalent experience **Work site environment**: - Outdoors - Noisy **Work setting**: - Child care centre **Tasks**: - Bathe, diaper and feed infants and toddlers - Storytelling - Lead activities by telling or reading stories, teaching songs and taking children to local points of interest -...


  • Nelson, Canada Whitewater Ski Resort Full time

    Whitewater Ski Resort - Supervisory - Full Time | - Seasonal - 602 Lake Street Nelson - 1 position available - Accessible Employer: No - Open to International applicants with valid Canadian Work permits: Yes Posted on July 25, 2023 This position requires a person who is all about exceptional customer service to ensure a great resort experience within our...

  • Bookkeeper - Part Time

    15 hours ago


    Nelson, Canada North Mountain Construction Ltd Full time

    Be the next valued member of our locally founded company that has become one of the Kootenay's largest construction companies. Discover North Mountain Construction, a leading General Contractor located in beautiful Nelson, British Columbia. We are looking for a permanent, part-time **Bookkeeper **to join our team and support our rapidly growing business....


  • Nelson, Canada North Mountain Construction Ltd Full time

    Be the next valued member of our locally founded company that has become one of the Kootenay's largest construction companies. Discover North Mountain Construction, a leading General Contractor located in beautiful Nelson, British Columbia. We are looking for a permanent, part-time **Accounts Payable & Receivable Coordinator **to join our team and support...


  • Fort Nelson, Canada Conuma Resources Full time

    **Summary** **Job Title**: Mine Operations Supervisor **Location**: Brule Mining Complex Limited - Brule Forest Service Road, Chetwynd, BC Willow Creek Mining Complex Limited - Willow Creek Service Road, Chetwynd, BC **Language of Work**: English **Start Date**: When filled **Schedule / Terms of Employment**: 12-hour shifts, (7 days on / 7 days off, 7...

  • Branch Administrator

    2 weeks ago


    Nelson, Canada Urban Systems Ltd. Full time

    About the Opportunity Our Nelson branch is looking to add an enthusiastic Branch Administrator to help support our multiple growing branches in the Kootenays. Do you like a variety of tasks throughout your day? Are you able to pivot in the face of changing priorities? If organization is your mainstay, you are energized by working in a fast-paced environment,...


  • Nelson, Canada Urban Systems Ltd. Full time

    About the Opportunity Our Nelson branch is looking to add an enthusiastic Branch Administrator to help support our multiple growing branches in the Kootenays. Do you like a variety of tasks throughout your day? Are you able to pivot in the face of changing priorities? If organization is your mainstay, you are energized by working in a fast-paced environment,...


  • Nelson, Canada Urban Systems Ltd. Full time

    About the Opportunity Our Nelson branch is looking to add an enthusiastic Branch Administrator to help support our multiple growing branches in the Kootenays. Do you like a variety of tasks throughout your day? Are you able to pivot in the face of changing priorities? If organization is your mainstay, you are energized by working in a fast-paced environment,...

  • Field Supervisor

    3 days ago


    Nelson, Canada Forsite Consultants Ltd Full time

    Come Grow with Us! Forsite is actively looking for a **Field Supervisor **based out of our **Nelson, BC **office**.** **WHO WE ARE** With 11 locations throughout Canada, Forsite Consultants Ltd. is a leading provider of integrated forest land development and management services. Our staff are industry leaders in forestry technology, strategic planning,...


  • Nelson, Canada Interior Health Authority Full time

    **Interior Health has an opportunity for a Permanent Full Time Coordinator, Central Functions located at the Kootenay Lake Regional Hospital in Nelson, B.C.!** Reporting to the Director, Clinical Operations and supporting the Kootenay Lake Hospital Leadership Team, the Coordinator, Central Functions develops, implements, and evaluates provincial, regional,...

  • Director of Finance

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago


    Nelson, Canada Kalesnikoff Full time

    Role and Objectives: The Director of Finance plays a critical role in the financial management and strategic planning of the organization, overseeing all financial aspects to ensure the company’s financial health and sustainability. This leadership position demands strong analytical skills, decisive decision-making abilities, and the capacity to provide...

  • Director of Finance

    Found in: Appcast CA A2 P - 1 week ago


    Nelson, Canada Kalesnikoff Full time

    Role and Objectives: The Director of Finance plays a critical role in the financial management and strategic planning of the organization, overseeing all financial aspects to ensure the company’s financial health and sustainability. This leadership position demands strong analytical skills, decisive decision-making abilities, and the capacity to provide...

  • Director of Finance

    Found in: Whatjobs CA C2 - 1 week ago


    Nelson, Canada Kalesnikoff Full time

    Role and Objectives: The Director of Finance plays a critical role in the financial management and strategic planning of the organization, overseeing all financial aspects to ensure the company’s financial health and sustainability. This leadership position demands strong analytical skills, decisive decision-making abilities, and the capacity to...


  • Fort Nelson, Canada Northern Health Full time

    Position Summary ** Financial Support for Moving Expenses is available for this position ** Northern Health values diversity within the workplace and our commitment of reaching a representative workforce. For this position, we also want to highlight First Nation, Inuit, Métis or Indigenous Ancestry is regarded as directly relevant to the skills and...


  • Fort Nelson, Canada Northern Health Full time

    Position Summary ** Financial Support for Moving Expenses is available for this position ** Northern Health values diversity within the workplace and our commitment of reaching a representative workforce. For this position, we also want to highlight First Nation, Inuit, Métis or Indigenous Ancestry is regarded as directly relevant to the skills and...