IT Client Services

4 weeks ago


Thunder Bay, Canada City of Thunder Bay Full time

:
The
**City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together

Watch this video to learn more about our City at:
**Job Description**:
**The Corporation of the City of Thunder Bay**

**has an exciting NEW opportunity for a full-time**

**IT Client Services - Help Desk Analyst****

Thunder Bay is the largest community on Lake Superior. With a census metropolitan area population of 123,258 (Census 2021), it is the most populous municipality in Northwestern Ontario. Deeply rooted with European and Indigenous cultures, Thunder Bay is the sixth most culturally diverse community of its size in North America. The Community values a high quality of life and promotes a clean, green, beautiful and healthy community that provides economic opportunity, respects diversity and provides affordable and safe neighborhoods that are accessible to all.

As a Northerner, an exceptional superior lifestyle awaits you for work and play. Shorter commutes provide work-life balance and the opportunity for the outdoor enthusiast to discover a richness of wilderness only moments away. We are the gateway to some of the most breathtaking experiences on earth, with the warmer months providing an abundance of fishing, boating, canoeing, ATVing, hiking, mountain biking, and camping opportunities, and the cooler months offering snowmobiling, ice fishing, skiing, snowshoeing and more.

As a four-season outdoor paradise, Thunder Bay is the sunniest city in eastern Canada with an average of 2121 hours of bright sunshine each year. It is also one of the most dynamic "Cultural Capitals of Canada". Residents and visitors of Thunder Bay enjoy the harmony of a city rich in wide-open green spaces, parks and wilderness - and a major centre for visual and performing arts, and culture.

**The Position**

Always striving to live up to its motto, Superior by Nature, the Corporation of the City of Thunder Bay (City) currently seeks an...**IT Client Services - Help Desk Analyst**

We provide you with the platform to build and grow your IT career. With the huge potential for growth, it is a great place for great people to do great things

**The Transformational Journey**

It is an exciting time for our Corporate Information Technology Division and the Corporation. We are embracing our digital world and have developed a digital strategy for the municipality of City of Thunder Bay, which is all about how we can use technology to make our community work better in the digital age. It sets out the framework for delivering customer-centred, digitally-powered City services and identifies a number of digital initiatives to be actioned.

Click here to learn more about our Digital Strategy: Digital Strategy

This is the time to join our team. If you seek to be a part of this transformational journey, then we would like to hear from you

**The Opportunity**

Reporting directly to the Manager, the key responsibilities for this position include ownership of client queries regarding Corporate-supported software and computing platforms, continual professional and courteous communication, Corporate backups, standard software installations, asset management, and Corporate IT training.
- Degree or diploma in computer science, software engineering, or information systems; or
- Equivalent combination of education and experience.
- Superior ability to communicate effectively and concisely, both orally and in writing, with the ability to present ideas in a business and user friendly language
- Strong understanding of organizational goals and objectives
- Superior ability to establish and maintain effective working relations with clients, co-workers, and business partners
- Highly self-motivated and directed
- Proven problem solving, analytical, and time managements skills
- Ability to prioritize and execute tasks in a high pressure environment

For a full detailed description of position, please click on the following link:
**IT Client Services - Help Desk Analyst**

**Why Work for the City of Thunder Bay (CTB)?**

If you work at Corporate Information Technology (CIT), you work for the municipality of the City of Thunder Bay.

When you work for the City of Thunder Bay, you are part of our team, and here you can:

- Experience your importance,
- Unleash your potential,
- Know your work matters,
- Embrace diversity,
- Make a difference,
- Join



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