IT Client Services

6 months ago

Thunder Bay, Canada City of Thunder Bay Full time

:
The **City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together

Watch this video to learn more about our City at:
**Job Specific Information**:
Should this temporary vacancy be filled by a regular full-time employee, seniority and benefits will continue in the normal manner and the regular employee will continue to maintain normal, full-time status for the duration of the appointment.

If it becomes known that the position is permanent, it will be reposted and filled in the normal fashion.

**Job Description**:
**MAJOR RESPONSIBILITIES**:

- Provides client support, resolving Tier 1 Support Calls and collaborates with required partners to ensure all outstanding client Support Calls have been resolved and communicated back to the client.
- Documents each support call and resolution in the Call Management System to facilitate future client support opportunities.
- Follows up on Support Calls moved to Tier 2.
- Develops training material and conducts formal and informal training.
- Keeps abreast of new software technology.
- Participates in Corporate-wide initiatives and cross-functional teams as required.
- Performs other related duties as may be assigned.

**QUALIFICATIONS**:
**Education/Experience**:

- Degree or Diploma in computer science, software engineering, or information systems; or
- Equivalent combination of education and experience.

**Skills/Abilities**:

- Knowledge of computer networking
- Superior ability to communicate effectively and concisely, both orally and in writing, with the ability to present ideas in a business and user friendly language
- Strong understanding of organizational goals and objectives
- Superior ability to establish and maintain effective working relations with clients, co-workers, and business partners
- Highly self-motivated and directed
- Proven problem solving, analytical, and time management skills
- Ability to prioritize and execute tasks in a high pressure environment

**Assets**:

- Experience with creating packages and deploying software (install/upgrade/patches) using Microsoft System Centre Configuration Manager
- Experience with Citrix
- Demonstrated ability to excel at supporting client excellence
- Experience working in an IT Client Services environment
- An understanding of the operations and services of the Corporation
- Knowledge of the functions of city departments, outside boards and local community groups

**CONDITIONS OF EMPLOYMENT**:

- May be required to work shifts or be “on call”
- May be required to travel to various work locations and provide own transportation
- Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)
- Must sign and abide by _Employee Confidentiality Statement_

**General Information**:
**ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

- Photos
- Any certificates that have photo identification
- Driver’s licences
- Police records checks

**ACCOMMODATION**: Reasonable accommodations are available upon request for all parts of the recruitment process.

**PRIVACY**:Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date.

  • Client Service Manager

    6 months ago

    Thunder Bay, Canada Bayshore HealthCare Full time

    The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of client service including but not limited...

  • Client Service Representative

    18 hours ago

    Thunder Bay, Canada Northwestern Veterinary Hospital Full time

    **Summary** As a Client Service Representative, you will be pivotal in delivering outstanding customer service and fostering strong client relationships. Your role involves effective communication and organizational skills to handle inquiries and administrative tasks efficiently. Our Client Service team is apprised of several individuals who demonstrate...

  • Client Service Associate

    2 months ago

    Thunder Bay, Canada BMO Financial Group Full time

    1127 Barton Street Thunder Bay Ontario,P7B 5N3 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Service Representative

    4 weeks ago

    Thunder Bay, Ontario, Canada BMO Full time

    OverviewBMO is a leading financial institution committed to helping individuals and businesses achieve their goals. Our team of professionals is dedicated to providing exceptional service and support to our clients.Salary: $46,330 - $81,220 per annum (including base salary and commission)About the Role:This role provides administrative support to Investment...

  • Client Service Manager

    3 months ago

    Thunder Bay, Canada Paladin Security Full time

    Client Service Manager **Position**:Client Service Manager** **City**:Thunder Bay, Ontario** **Status**:Full-Time** **Hours**:Monday to Friday (0800-1600) with possibility of overtime or on call** This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin contracts in Thunder Bay,...

  • Client Service Representative

    6 months ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    6 months ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    6 months ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    3 months ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Care Coordinator

    6 months ago

    Thunder Bay, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • Client Service Representative

    6 months ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    6 months ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • IT Client Services

    3 months ago

    Thunder Bay, Canada City of Thunder Bay Full time

    : The **City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and...

  • Client Service Associate

    5 months ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Part-Time (0.5 FTE) Program Name: Planning Operations Number of Hours Bi-Weekly: 37.5 Work Schedule: Days Union/Bargaining Unit: UNIFOR On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer...

  • Client Service Associate

    6 months ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Part Time (0.5 FTE) Program Name: Visiting Nursing Number of Hours Bi-Weekly: 37.5 Work Schedule: Days with an evening and weekends rotation Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your...

  • Client Service Associate

    4 weeks ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Temporary, Part Time (0.8 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 60 Work Schedule: Days with an evening and weekends rotation Anticipated End Date: November 2024 Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a...

  • Client Service Associate

    6 months ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Part Time (0.6 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 45 Work Schedule: Days with an evening and weekends rotation Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If...

  • Client Service Associate

    6 months ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Part Time (0.5 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 37.5 Work Schedule: Days with an evening and weekends rotation Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If...

  • Client Service Associate

    3 months ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Part-time (0.5 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 37.5 Work Schedule: Days with an evening and weekends rotation Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If...

  • Client Service Associate

    3 months ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 75 Work Schedule: Days with an evening and weekends rotation Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you...