Client Service Associate

2 weeks ago

Thunder Bay, Canada BMO Financial Group Full time

1127 Barton Street Thunder Bay Ontario,P7B 5N3

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.
- Books meetings with new prospects and prepares introductory package for the prospect/referral.
- Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
- Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.
- Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request.
- Resolves client complaints in a timely and effective manner; escalates as required.
- Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.
- Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
- Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
- Maintains and organizes client database and client files.
- Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.
- Administers and processes documentation related to client files and regulatory requirements.
- Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.
- Ensures transactions and tasks are appropriately assigned to team members and completed.
- Mentors and coaches new or junior members to the team and branch.
- Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
- Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
- Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
- Maintains the confidentiality of client and Bank information.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- Typically between 3 - 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
- Advanced knowledge of investment process and procedures.
- Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.
- Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).
- Knowledge of compliance practices and regulations.
- Knowledge of Insurance and group products is an asset
- Knowledge of Trust and Estate services is an asset
- Knowledge of Financial/Retirement planning.
- Knowledge of trade processing rules.
- Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
- Current registration as Investment Representative (IR).
- 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.

**Salary**:
$33,400.00 - $61,700.00

**Pay Type**:
Salaried & Commission

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and p

  • Client Service Leader

    3 weeks ago

    Thunder Bay, Canada H&R Block Canada Full time

    **Job Overview** H&R Block is seeking dedicated and driven individuals to the team as **Client Service Leader.**This is an excellent opportunity to gain hands-on experience in the tax industry while delivering outstanding service to clients. **Duties** - Promotes, supports and ensures that all services and programs are offered to clients in accordance with...

  • Client Service Coordinator

    4 weeks ago

    Thunder Bay, Canada Bayshore HealthCare Full time

    Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight...

  • Client Service Associate

    4 weeks ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Visiting Nursing Number of Hours Bi-Weekly: 75 Work Schedule: Days with an evening and weekends rotation Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If...

  • Client Service Associate

    3 weeks ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Part Time (0.6 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 45 Work Schedule: Days with an evening and weekends rotation Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If...

  • Client Service Associate

    3 weeks ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 75 Work Schedule: Days with an evening and weekends rotation Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you...

  • Client Service Associate

    1 week ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Temporary, Part Time (0.8 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 60 Work Schedule: Days with an evening and weekends rotation Anticipated End Date: November 2024 Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a...

  • Client Service Associate

    6 days ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Part-Time (0.5 FTE) Program Name: Planning Operations Number of Hours Bi-Weekly: 37.5 Work Schedule: Days Union/Bargaining Unit: UNIFOR On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer...

  • Client Service Associate

    4 weeks ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 75 Work Schedule: Days with an evening and weekends rotation Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you...

  • Client Service Associate

    2 weeks ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Part-time (0.6 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 45 Work Schedule: Days with an evening and weekends rotation Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If...

  • Client Service Associate

    3 days ago

    Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Part-time (0.5 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 37.5 Work Schedule: Days with an evening and weekends rotation Union/Bargaining Unit: UNIFOR-TB On Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If...

  • Customer Service Associate

    2 weeks ago

    Thunder Bay, Canada Value Village Full time

    Customer Service Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...

  • Customer Service Associate

    1 week ago

    Thunder Bay, Canada Value Village Full time

    Customer Service Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...

  • Food & Hospitality Services Associate

    7 days ago

    Thunder Bay, Canada Dexterra Group Full time

    Job Description WHAT'S THE JOB? As a  Food & Hospitality Services Associate , reporting to the Chef Manager, you will perform a variety of food preparation, presentation and customer service-based tasks within the food services operation. This position requires food preparation experience, excellent customer service skills, attention to detail,...

  • Financial Services Associate

    4 weeks ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Financial Services Associate

    3 weeks ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Financial Services Associate

    4 weeks ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Financial Services Associate

    1 week ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Manager

    4 weeks ago

    Thunder Bay, Canada Bayshore HealthCare Full time

    The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of client service including but not limited...

  • Client Service Manager

    4 weeks ago

    Thunder Bay, Canada Bayshore HealthCare Full time

    The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of client service including but not limited...

  • Customer Service Associate

    4 days ago

    Thunder Bay, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...