Shelter Support Worker

3 weeks ago

Toronto, Canada YWCA Toronto Full time

**Shelter Support Worker - Day**

**YWCA Davenport**

**JOB ID: DAV853**

**Employment Type**:Full-Time, Contract

**Work Hours**:35 hours per week, Sunday to Thursday 7:30 AM -3:30 PM (on-call responsibilities; may be required to work occasional overnights)

**Salary**:$52,348 annually (L6), plus comprehensive benefits

**Contract Start Date**:April 3, 2023

**Contract End Date**:October 2, 2024

**Location**:348 Davenport Road Toronto, ON, M5R 1K6

**Internal Application Deadline**:Thursday, March 23, 2023

**External Application Deadline**:Monday, March 27, 2023

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**JOIN OUR TEAM**

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The Shelter Support Worker works within a collaborative team to provide meaningful and relevant services within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression. They act as a resource to staff and clients and are responsible for providing a full range of services which includes crisis counseling, case management, and the development, implementation, and evaluation of workshops. The position shares the responsibility for the overall health and safety of the building and will work in an open shelter/work environment without a dedicated office space.

**ABOUT YWCA TORONTO - YWCA DAVENPORT**

YWCA Davenport provides up to 80 emergency shelter beds to young women and gender-diverse people (16 - 24 years of age) and adult women and gender-diverse people (25 and older) and is staffed 24 hours a day. This pet-friendly shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

**KEY RESPONSIBILITIES**
- Applies knowledge of the issues of trauma and the dynamics of woman abuse and homelessness to develop and implement effective support strategies Provides daily support services to residents (e.g. tokens, providing personal hygiene items and toiletries, first aid, long-distance calls and assistance with the completion of forms and statements);
- Exercises precautions to ensure the safety of residents and completes risk assessments and safety plans;
- Uses mediation and counseling skills to maintain a cooperative, supportive, and productive shelter environment;
- Provides information and referrals and advocates for clients facing issues of homelessness and trauma;
- Negotiates supportive and flexible strategies to assist residents with mental health issues to access support within the shelter and in the community;
- Negotiates treatment plans with residents that focus on harm reduction;
- Develops, implements, and evaluates workshops and groups that address clients’ mental health issues and experience of trauma using interactive techniques (i.e. expressive art techniques) and collaborates with other YWCA programs;
- Maintains, records compiles program statistics, and prepares reports and correspondence.

**QUALIFICATIONS**
- In-depth knowledge of an academic discipline normally acquired through completion of a supervised undergraduate degree (e.g. BSW);** (Cases for Equivalency will be considered)**;
- Completion of workshops and courses about mental illness, trauma, harm reduction, crisis de-escalation, and anti-oppressive practice;
- 1 to 3 years experience in counseling and group work focused on clients at risk and/or homeless women;
- Completion of Toronto Hostel’s Training Certificate (T.H.T.C.) or equivalent;
- Demonstrated knowledge of harm reduction principles and practice;
- Demonstrated knowledge of community resources and supports focused on mental health and group support;
- In-depth knowledge of the dynamics of woman abuse and trauma within an anti-oppression framework;
- Demonstrated experience in the development, delivery, and evaluation of workshops and groups;
- Experience delivering culturally sensitive services in a multicultural environment;
- Excellent communication and interpersonal skills;
- Knowledge and understanding of mental health, substance use/addictions, advocacy, refugee and immigration issues, and homelessness;
- Life Skills Certificate an asset;
- A certificate in trauma counseling would be an asset;
- Knowledge of a second language and/or culture would be an asset.

**Vaccination Policy: - **By YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students, and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

**HOW TO APPLY**

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YWCA Toronto is a Scent-Sensitive Workplace.

**Posting Date**: March 14, 2023

**About YWCA Toronto**:
YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. We help women and girls flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls' programs and family programs; we also engage in systemic advocacy. As part of a national and international movement, the YWCA is a turning

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