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Assistant Coordinator

3 months ago

Comox, Canada Canadian Red Cross Full time

**Employee Working Location **:Office/In-person (Courtenay, BC)

**Employment Status **:Casual

**Salary Band **:$21.89 - $27.36 /hour

The Canadian Red Cross (CRC) - one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of **Canada’s Best Employers 2024**:

- is seeking a Assistant Coordinator to join its team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will work in collaboration with the Partner Service Associate and assist with the coordination of service to clients of the Health Equipment Loan Program.

**In this role, you will**:

- Review all incoming referrals for completeness and contact referring health professionals if additional information is required.
- Ensure all equipment delivery and installation requests are scheduled within contracted time frames and that high-priority clients receive prompt service.
- Work closely with program technicians to ensure accurate and efficient service to clients and coordinate repair services.
- Act as a liaison between clients, family members, and health care professionals regarding equipment availability, service provision, and return of loaned equipment.
- Respond to inquiries from clients, health care professionals, and the public regarding program eligibility and refer to other agencies as appropriate.
- Accurately enter all equipment and client data information into a database.
- Adhere to program policies and contract provisions, maintain program standards and quality control mechanisms.

**What we are looking for**:

- 2 years of post-secondary education in health services or a related field and two years of customer service experience, or an equivalent combination of education and experience.
- Strong written and verbal communication skills in English. Fluency in the additional language would be an asset.
- Proficient in the use of MS Office Suite.
- Ability to lift and carry 50 lbs.
- Ability to effectively problem solve, prioritize, organize and execute tasks in a dynamic environment
- Strong interpersonal skills including diplomacy, empathy, and the ability to manage difficult situations.
- First Aid certification, or willingness to take training.
- Experience working with volunteers or knowledge of medical equipment would be an asset.

**Working Conditions**:

- Majority of the work performed in an office environment.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
- Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.