Customer Service/inside Sales

2 weeks ago


Coquitlam, Canada Waste Control Services Full time

The Customer Service/Inside Sales role is a fast-paced, customer satisfaction driven position within our sales department. This position is responsible for providing exceptional customer service and assisting new clients with services available. If you enjoy a challenge, this is the role for you.

**Responsibilities**:

- Answer incoming customer calls quickly and efficiently.
- Consult with customers and evaluate needs to determine best options.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible.
- Keep records of customer interactions.
- Go the ‘extra mile’ to engage customers.
- Escalate issues as required, i.e., to Operations Manager/Sales Manager.
- Provide additional service options where appropriate.
- Assist with inputting and processing contracts and service change forms as needed.
- Responding to leads that come into the Sales office via online and phone inquiries - identifying customer needs, qualifying them into the proper services, preparing and providing rate quotations.
- Performing site checks for customers that have come in through leads.
- Preparing and signing contracts for leads that have agreed to start service with us and collecting keys/fobs as needed for site access prior to service commencement.
- Processing service changes for new accounts that the Inside Salesperson has onboarded.
- Obtaining and/or processing service increases for House and Property Management accounts handled by the Sales office in response to driver issues, overweight charges, etc.
- Assisting with RFP or tender response preparation for Property Management accounts handled by the Sales office.
- Other duties as assigned.

To be Successful:

- Must possess a valid Class 5 BC driver’s license.
- Exceptional written and verbal communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Strong attention to detail and excellent organizational skills, while being adaptable to changing priorities.
- Customer orientation and ability to adapt/respond to different types of characters.
- Demonstrate empathy, sincerity and integrity when interacting with customers.
- Display a positive, ‘can do’ attitude towards your work.
- Self-motivated, goal oriented while having the ability to work independently and in a team environment with the desire to go above and beyond to contribute to the Team’s successes.

What we offer:

- Great Company culture, employee of the month/year, monthly events, etc.
- This is a permanent, full-time position that works Monday through Friday.
- $45,000-$50,000 per year
- Competitive benefits package including premiums paid for by the Company
- DPSP/GRRSP
- Work in a dynamic, collaborative, progressive and high-performing team



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